Supported enterprise-level databases, hosting servers, and backups for over 200 companies in NOC environment. Dealt with monitoring and troubleshooting SAN libraries, backups, VPN, and Oracle DBs. 1st line of support for any network outages relating to BearingPoint network, or VPN.
- Experience with solving troubletickets in a timely manner, or escalating to off-site engineer
- Troubleshooting errors involving robotic database library and/or NetBackUp
- Making sure all backups run with no error, rotating tapes in case of backup error or failure