Worked closely with ownership to understand, embrace and execute their vision. Managed all elements of operation including, but not limited to staff scheduling, kitchen, bar and miscellaneous inventory, kitchen and bar cost control, vendor relations, payroll, general and equipment maintenance, system implementation, hiring, training, terminating, conflict resolution, menu maintenance plus general opening and closing routines with a consistently positive demeanor. Regularly worked the floor during service with a focus of cultivating customer relations and supporting staff where needed. Managed and executed all event bookings and reservations. Responsible for website updates and development. Regularly utilized Instagram and Facebook to showcase our products with quality professional photos, consistent aesthetics and relevant tags. Motivated, educated and supported all front and back of house employees with an attentive and hands on approach. Trained incoming general manager to successfully transition into his new role.
GENERAL, SYSTEMS & OPERATIONS MANAGER
- brooklyn ny, US