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Objective

To seek opportunities where I can further enhance my passion for business management and trend forecasting coupled with my developed skills in leadership, team development, business acumen, and client relationships.

Skills

Business Development & Forecasting
Team Development
Chinese - Catonese
Retail Management

Work experience

Jan 2014Present

Team Lead - Spirit, Wine, & Tobacco

T Galleria Hawaii, DFS Group Limited

Team Lead under Destinations (Food & Candy) with a focus on growing Spirits, Wine, & Tobacco(SWT) within T Galleria Hawaii.  T Galleria Hawaii is one of the few Gallerias globally within DFS to carry Spirits, Wine, & Tobacco.  

-Management of SWT in Product Sales Manager capacity.

  • Effectively re-built the business from ground up after 2 year absence in Galleria.

-Business analysis, development, and trend forecasting that has seen continuing growth in business.

-Established relationship with local wholesaler - Southern Wine & Spirits & Travel Agents.

-Instrumental in recruiting and training of specialist team within SWT department.

  • Created and help establish information & set procedures with Airport/Support Team
  • Development of new team that has scored "Excellent" rating in recent mystery shopper.

-Collaboratively work with brand vendors, DFS merchant team, and visual team to setup monthly promotions in order to maximize sales in all categories.

Aug 2012Jan 2014

Management Trainee

DFS Group, L.P.

A 16 month program that provided insight to the complex business model of one of the world's leading luxury travel retailers with a focus on store operations.  Program consisted of a rotation format of 2-3 months where individuals are exposed to various departments and job specific roles with an emphasis on special projects.

Sales Operations: Luxury Watches & Luxury Jewelry

-Developed an emphasis on team development in one of the largest departments within the Hawaii division.

-Business analysis, forecast trends, and established merchant communication for 26 different luxury brands.

-Executed setup of multiple store openings and incremental sale opportunities.

Sales Operations: Sunglasses

-Business development and forecast trends of new opportunities during a business down turn.

-Staffing initiatives and team development training.

-Coordinated massive inventory management.

-In absence of manager - was in an acting Sales Manager for department.

Global Merchandising & Planning: Beauty: Aveda, Origins, Kiehl's, & Well-Being Brands

-Product forecast for all DFS Well-Being doors that affected product procurement and distribution.

-Business analysis with emphasis on OTB, assortment allocation, and brand re-alignment.

-Participated and help coordinate DFS Educalthon - DFS global fundraiser.

Special Projects: Projects with Focus at DFs Hawaii Galleria

-Re-introduction of Spirits, Wine, & Tobacco - Management Trainee focused project.

  • Coordinated with merchant team for product allocation.
  • Established business model in accordance with U.S. Customs regulations

-Committee member of One Japan  - DFS sponsored fundraiser.

Oct 2011Aug 2012

Sales Associate - Marc by Marc Jacobs

T Galleria Hawaii, DFS Group Limited

-Provided a personalized luxury shopping experience to a diverse mix of customers that are unique to DFS Hawaii.

-Designated Men's ready to wear Specialist - maintained the Men's ready to wear section and tasked with providing internal training to team members.

-Developed cross brand knowledge to provide assistance cross brands such as Michael Kors or Marc Jacobs Collection.

Jun 2009Jul 2011

Sales Associate

Pipes Dream Surf Company

-Provided exceptional service and assistance to customers.

-Maintained store through the Visual Merchandising and re-stocking of store.

Jun 2010Oct 2010

Intern-Agent

New York Life Insurance Company

-Successfully achieved Health and Life Insurance License.

-Received training and developed individualized business plan required of all New York Life Agents.

-Collaborated with established agents in joint work to provide and assist clients with they financial and retirement planning.

Dec 2004Mar 2006

Assistant Manager

Café Oriente

-Assisted in monitoring restaurant to ensure it remained organized and professional in appearance.

-Provided exceptional customer service to guests to promote positive experience.

-Responsible for quality control of entrees, ensured everything was brought to the customers in a timely and presentable fashion.

Education

Aug 2009Dec 2011

Bachelor of Business Administration

University of Hawaii at Manoa