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10 Years experience in IT, beginning in the IT support industry and now having developed skills in all the key IT business areas. Many years translating tech speak into something the business can understand. Always had a point of view on the current company priorities and initiatives and addresses problems and solutions from a business perspective.

Work experience

Jan 2005Present

IT Manager

Royal Canin
Summary: Joined Royal Canin Canada as IT Manager, company of 70 and sales of $80 million, we are currently 180 and we will deliver $150 million. The IT team has grown from 2 to 4, my role has always been hands-on. In 2008 we moved from a small sales office in Toronto to a large manufacturing and Office outside Guelph. Project Managed & implemented the move & the creation of a new IT Infrastructure. CEO had a vision for one CRM company wide for 3 sales teams, I sourced, designed, Project Managed & trained turning this vision into reality. Microsoft Dynamics NAV, have successfully Implemented, Re-Implemented & converted the database to SQL.. Successfully managed a team aligned with business to really understand the role IT plays, ensuring high moral, productivity & retention of the team. Project Managed (MARS EBC Methodology) CRM & Cloud Development & Deployment To 3 sales teams(Vet, Retail & Breeder), Consumer Affairs, Quality, Logistics, Vet Consultation team, integrating the whole business with 1 tool, enabling Royal Canin Canada to really know their B2B customers, improve sales force automation. New Office relocation With new Converged network for over 150 Network points within a manufacturing and office location, IP telephony installation, Call center, Call manager and Unity Voice Mail implantation, WAP, new server room build & configuration, with UPS, Switches, Routers, Firewall, LAN & WAN connections. We even had new mouse pads for users waiting on their desk.New laboratory building on-site, with 2nd server room ERP dynamics NAV Implementation, re-implementation, manufacturing module addition & conversion to SQL Db,
Sep 2003Jun 2005

Helpdesk Deputy Manager

2nd in charge of Helpdesk receiving an excess of 6000 calls per week, to 1900 betting shops Managing Service Levels 3rd Party Contractor Management Interviewing, recruiting and training new staff Managing 4 teams with a total of 35 analysts Close Liaisons with Senior Management Developed, implemented and reviewed ideas for achieving high performance of the helpdesk teams Managed the take over of the operations team tasks
Oct 2000Jun 2005

Deputy Helpdesk Manager

Managed team of 8 helpdesk analysts, & deputy managed the other 3 teams, total of 40 helpdesk analysts
Sep 2002Sep 2003

Business Support Helpdesk Team Leader

Jointly managed the Helpdesk prior to current manager's appointment Backup Software and Tape rotation Management Installation, configuration, support and administration of windows 2000 Server monitoring and maintenance Manager of a team of 6 analysts Provided IS support to 1500 Users IS Project involvement
Oct 1996Oct 2000


Harrods Food halls Knightsbridge London
Promoted to team leader after one year Assisted with promotions and events Ordered stock for shop floor and other areas Dealt with customer correspondence



University of Central Lancashire Applied

Bachelor of Science

Huddersfield University


The University of Huddersfield


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