Jerry Skidmore

Objective

A Quality IT professional. 

I’m a skill and talented leader, a team player who could be an asset to your company. I would like to share my skills and enthusiasm with you. I look forward to speaking to your soon about my qualifications.

Change Management is my cup of tea, I have facilitated - scheduled large change review meetings.

I have ITIL Foundation Certification, with high focus on Change Management. I started the Change Management department for PageNet in Dallas Tx.  Remedy Action Request System.

Here are some of my attributes: Honest, dependable, hard worker, that can adapt to change, follow instructions and work well with other people. Strong negotiation and people management skills.

I have strong BMC Remedy AR System experience.

Sincerely,

Jerry Skidmore

770-934-9232

Summary

REMEDY PROFILE

Ten+ years of Remedy Development and Administration experience, and available immediately. Recently I installed Remedy BSM Suite 7.1 including modules: Change, Asset, Service Desk (Incident,Problem), CMDB 2.0 and ITSM on an Oracle 10g r2 database running Microsoft Windows Server. In addition, to installation I was also responsible for the configuration, development, and administration of all modules within Remedy 7.1 supporting 2,000+ users.

Strony negotiation and people managament. Service Request Module - Dashboard/Analytics.

High focus on Change Managament.

Work History

Work History

Remedy Administrator

BMC Remedy Software Corp.

Responsible for providing technical support of Remedy's software products.

Trouble shooting and solving issues related to Remedy applications, multiple operation systems and databases and networks. Customizing Atrium CMDB application.

Ensured a high level of customer satisfaction.

Remedy Developer

BearingPoint

Analyze user needs to determined functional and cross functional requirements.

Documenting and resolving testing issues and ensuring that software is functional while producing a high quality final product out of test phase to be released into production.

Sep 2008 - Dec 2008

Remedy Administrator

North Carolina/DOT

Remedy Administrator

Jan 2007 - Jan 2008

Remedy Developer

McKesson Corp

Remedy Developer

Education

Education

Graduate Diploma

Autry Technical Center

Autry Technical Center

Concentration in Computer Sciences, additional work in Accounting principles.

Certification ITIL

Remedy Advanced courses.

Crystal Reports courses.

Skills

Skills

Change Management

Remedy Change Management Administrator / Technical Specialist III Responsible for startup, installation, and administration of the Remedy Change Management system (Remedy Action Request System). Administered change tickets for proper setup and notification process. Chaired weekly companywide change control meeting. Assisted users in opening tickets and coordinated process flow to completion. Interviewed managers to design the company’s workflow for the department, and technical specifications to develop business requirements.

Certifications

Certifications

ITIL Foundation Certification

ITIL Certification