Download PDF


10+ years experience in the Order Fulfillment and Technical Sales fields. Proficient in key business aspects of procurement, finance, manufacturing, supply chain and inventory control, as well as commercial and outside business to business sales. Adept at working with executive management to aid in building the customer/supplier relationship as well as contract negotiations. Proven history working with engineering and stakeholders to complete projects on time.  Recent focus is delivering solutions and products to customer centric problems. Demonstrated an ability to streamline processes to increase accuracy and safety while gaining higher levels of customer satisfaction. Willing to travel to complete projects. 

Work History

Jan 2014Present

Technical Sales Specialist

Orica Ground Support - Georgetown, KY
  • Collaborated with purchasing to introduce new threaded cylinder product into the Eastern market at our largest customer ($8M).
  • Establish new customer base and strengthen existing customer relationships while maintaining over $24M in business through timely deliveries, on-site training, and engineered solutions.
  • Conduct safety and product demonstrations to highlight the depth of Orica products with potential new customers, as well as provide product support (Service After Sale) to existing customers.
Aug 2010Jul 2013

Technical Sales Representative

Orica USA - Georgetown, KY
  • Spearheaded "sales blitz” campaigns, gaining over $2M in new revenue over 9 months through new customers on new products.
  • Organized and maintained inventory levels through collaborations with on-site upper management and corporate offices.
  • Designed a template to ensure freight maximization for Orica while keeping more accurate inventory for my customers.
  • Negotiated contracts for strategic customer targets ($6M), successfully developed new relationships at new targets.
Apr 2008Aug 2010

Customer Service Manager

Orica USA - Georgetown, KY
  • Utilized principles of Six Sigma to design and implement a new centralized order system to minimize mistakes and maximize efficiency.
  • Created policy and procedural documents on a  6-week training program for new Customer Service Representatives entering the business.
  • Operated with order accuracy and deliveries in full and on time (DIFOT) close to 100% throughout my tenure as a manager.
Jun 2005Apr 2008

Customer Service Manager

Excel Mining Systems - Bowerston, OH
  • Accurately processed every order sold, which was over $300M in revenues during our most profitable year in 2007.
  • Updated and maintained contract pricing daily, produced all official pricing documents for use internally and for our customers.
  • Scheduled and coordinated shipments with customers and manufacturing plants throughout PA, VA, KY, OH, IL, and UT.