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Summary

I have gained a unique combination of experience and skills by holding positions as a leader in the banking industry, an adjudicator for a tribunals, and as a director on several boards. These positions have taught me to be resourceful and efficient at problem solving and managing relationships with staff and clients. I have overcome complex challenges by making decisions using sound judgement, a strong work ethic, and integrity.

In banking, I have had the opportunity to work in several business groups during my career including commercial banking, retail banking, investment management, and sub-prime finance. I have worked directly as an advisor to First Nations Bands for their on-reserve housing and economic development companies.

As an adjudicator I have learned to make impartial, prompt, and well reasoned decisions according to statutory criteria. I have become a skilled communicator with appeal participants both at the hearing and in my written decisions using clear language to ensure that the panel’s reasons are easily understood. I have furthered my skills by attending decision writing and hearing skills workshops to continually improve my abilities.

Banking Experience

CIBC 

July 2016Current

Branch Manager

  • General Manager of all aspects of the branch including customer service, high value segment, consumer lending, and investments.
  • Successful at creating a positive work atmosphere where staff where staff are motivated to exceed branch targets. 
  • Successful at leading a team of junior and new-to-the-bank staff by maintaining close involvement in their development and training. 

BMO Bank of Montreal

2010Jun 2014

Commercial Manager

  • Managed a diverse portfolio of clients made up of small to mid-market accounts.
  • Successfully completed programme for qualification as a designated commercial real estate lender.
  • Experienced in cash management products and services.
  • Maintained and grew portfolio by adding profitable new clients while maintaining credit quality through ongoing risk management assessment.
  • Maintained both retail and commercial unilateral discretionary lending limit as well as interest rate discretion.

BMO Bank of Montreal 

20032010

Branch Manager

  • Responsible for branch results as well as staff development including weekly individual coaching meetings with staff to ensure both their business and career objectives are met.
  • Maintained unilateral discretionary lending limits as well as being qualified as a Branch Compliance Officer for mutual funds.
  • Appointed acting Area Manager periodically during Area Manager absences.
  • Organized regional meetings, staff training sessions and made hiring decisions for new branches.
  • Achievements include having branch rank in the top 5 nationally in customer satisfaction, personal rating of “Exceptional” on year-end review, selected to assist under-performing branches.
  • Received Business Excellence Award from City of Chilliwack and The Chilliwack Chamber of Commerce.

HSBC Finance

19982003

Branch Manager

  • Responsible for a team of staff to grow and maintain a portfolio of sub-prime mortgage and unsecured lending products.
  • Acted as a point of contact for the auto dealerships and mortgage brokers submitting their applications.
  • Successfully managed the branch’s net interest income, loan delinquency, audit compliance, and financial growth.

Adjudicator Experience 

Employment And Assistance Appeal Tribunal

2008Present (part-time)

Adjudicator

  • Act as a panel chair (or panel member) to hear appeals of the Employment and Assistance Act, Employment and Assistance for Persons with disabilities Act, and the Child Care Subsidy act.
  • Conduct hearing to understand why an appellant feels the ministry decision was unreasonable then write a detailed decision explaining the panel’s finding and reasons.

Property and Assessment Appeal Board

Feb 2014Present (part-time)

 Adjudicator

  • Quasi-judicial administrative tribunal hearing appeals of BC Assessment Authorities’ property assessments.
  • Appeals of actual value, property classification, assessment equity, and property qualification for exemption from taxation. 
  • The Board is independent of both the Property Assessment Review Panel and The BC Assessment Authority.
  • Hearings are held in person and by way of written submissions.

Skills

  • Public presentations and speaking
  • Regulatory compliance (BCO qualified)
  • Commercial & Personal lending
  • Secured and Unsecured lending
  • Portfolio and relationship management
  • Risk assessment and management
  • Leading, hiring, and coaching staff
  • Conducting hearings for administrative tribunals
  • Networking and influencing external partners
  • French language basic proficiency
  • Financial and credit analysis
  • Interpersonal communication
  • Client satisfaction and service

Education

University of the Fraser Valley — Business and Liberal Arts (Attended 1993-1997 as well as part-time in 2005-2010)

Referrals

Marilyn McNamara | Chair, Employment and Assistance Appeal Tribunal

  • 250-356-6374


Stuart MacFarland | Vice President Commercial Banking, BMO