A highly motivated, results-focused and creative business leader with over 15 years of management, leadership and teaching experience in a variety of professional settings. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with vendors, customers and employees.
Summary of Accomplishments
Leading the Organization – Successfully managed teams of five to staffs of over 150. Interviewed, hired and trained over 100 staff members with an attrition rate of less than 12% in hospitality industry.
Teaching and Mentoring – Focused on personnel development and teaching others to achieve success, including teaching at the college level. Coached and mentored management and senior staff to develop their full potential.
Communication – Designed and produced a variety of communication concepts for customers, employees and management with the outcome of improved lines of communication; including employee training manuals and internal marketing.
Team Building– over 15 years as a proven leader of creating and enhancing the team concept and developing employee-strengthening and empowering programs. Regarded among my peers as a great leader and motivator.
Strategic Marketing – Developed and maintained a marketing program focused on obtaining and keeping happy customers and finding new demographic target markets. Created buzz that resulted in a 100% increase in restaurant patronage.
Budgeting and Planning – Created and implemented both balanced and profit making budgets and strategic development plans for three clubs & up to $9,000,000.
Training & Development – Created customer-centered training program and implemented it to management and staff.
Information Technology – Continually developed and implemented time and cost saving uses of technology for accounting, reporting and customer relationship management. Extremely proficient at all uses of Microsoft applications, including Excel and Access database and spreadsheet development.
Business Development & Change Management – Assisted a variety of clients from sorted fields with business development, start-up and change management.