Club Managers Association of America

Reflective Practices in Education

TQM.May 1996

Computer Experience

·Expertise in MS Office, Adobe, Macromedia, Most POS Software, WebCt/Blackboard, HTML and others.

Wine Spectator Wine Professional Development

·Understanding Professional Wine Sales and Service, September 2005


Focus the Nation Group Leader:Food and Tourism Issues and Global Warming

Committee Chair for Recruitment and Retention of Hospitality Management Department Student Body

University Library Liaison for the Hospitality Management Department

Temporary Faculty Committee Member for APSCUF


Indiana Area Youth Soccer League, U-8 Soccer Coach –2007, 2008

Accomplished Distance Runner


Strayer University Cum Laude, December 2005

IUP Magna Cum Laude, May 2001

IUP Provost Scholar, 2000


  Professional Profile

 A highly motivated, results-focused and creative business leader with over 15 years of management, leadership and teaching  experience in a variety of professional settings. Possess strong leadership and successful team building capabilities and excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with vendors, customers and employees.

Summary of Accomplishments

Leading the Organization – Successfully managed teams of five to staffs of over 150.  Interviewed, hired and trained over 100 staff members with an attrition rate of less than 12% in hospitality industry.

Teaching and Mentoring – Focused on personnel development and teaching others to achieve success, including teaching at the college level.  Coached and mentored management and senior staff to develop their full potential.

Communication – Designed and produced a variety of communication concepts for customers, employees and management with the outcome of improved lines of communication; including employee training manuals and internal marketing.

Team Building– over 15 years as a proven leader of creating and enhancing the team concept and developing employee-strengthening and empowering programs.  Regarded among my peers as a great leader and motivator.

Strategic Marketing – Developed and maintained a marketing program focused on obtaining and keeping happy customers and finding new demographic target markets.  Created buzz that resulted in a 100% increase in restaurant patronage.

Budgeting and Planning – Created and implemented both balanced and profit making budgets and strategic development plans for three clubs & up to $9,000,000.

Training & Development – Created customer-centered training program and implemented it to management and staff.

Information Technology – Continually developed and implemented time and cost saving uses of technology for accounting, reporting and customer relationship management.  Extremely proficient at all uses of Microsoft applications, including Excel and Access database and spreadsheet development. 

Business Development & Change Management – Assisted a variety of clients from sorted fields with business development, start-up and change management.

Work History

Work History
Aug 2009 - Present

Graduate/Research/Teaching Assistant

Indiana University of Pennsylvania

I am currently working under the provisions of a fully-granted graduate assistantship at the Indiana University of Pennsylvania for the departments of Sociology and Economics.

Current work load includes:

~Teaching Assistant to Dr. William Donner, SOC 460-461 - Research Methods

~Research Assistant to Dr. Vallerie Gunter, Environmental Sociological Research

2004 - Present

Business Consultant

Private Business Consultant

Business Consultant/General Manager – Greensburg Country Club, 2006-2007

Internal consultant responsible for developing and implementing a new business model for a 103 year old golf and country club.

·Developed standard operating procedures, training manuals and templates and reporting structure.

·Defined and implemented strategic goals for the improvement of services offered by the club.

·Offering ongoing adjunct consultation as club continues to develop to the specifications of the ownership.

Marketing/Business Consultant

Assists local, national and international companies in marketing concepts, business strategy and selling of products and services.Specialize specifically in small business and the hospitality industry.

2004 - 2009

University Teaching Experience

Indiana University of Pennsylvania

Full-Time Temporary Instructor, Indiana University of Pennsylvania

Develop, plan and teach 12 academic credits of class per semester

  • HRIM 101:Introduction to the Hospitality and Tourism Industry.
  • HRIM 115: Introduction to Tourism
  • HRIM 150: Principles of Hospitality Management
  • HRIM 256:Human Resource Management for the Hospitality Manager.
  • HRIM 310:Professional Development for Hospitality Students.
  • HRIM 313:Commercial Food Production and Service (lecture and lab).
  • HRIM 330: Principles of food production and service (lecture and lab).
  • HRIM 420: Hotel sales and Marketing.
Feb 2005 - Apr 2006

General Manager

Indiana Country Club

Responsible for the proper management of all aspects of the club's activities to insure maximum membership satisfaction; a sound financial operation compatible with the best interests of members and their guests and club employees; the maintenance and improvement of the quality of the club's services; and the security and protection of the club's assets and facilities. Reports to the Board of Directors and administers all policies as established by the board.

·Partner with the Governing Board in achieving the club's mission and discusses issues confronting the club.

·Keeps the Governing Board apprised of the organizational climate, identifying problems either actual or anticipated, communicates with the Directors, and offers consultative assistance as well as shares responsibility with the Governing Board for the club's organizational development and organizational change programs.

·Monitors long and short-term objectives, financial reports and prepares a financial plan for the club.

·Sets the standard for effective management, maintaining a high level of ethics, prudence, creativity, productivity and demonstrating a concern for the supervision and development of the staff.

·Maintains a comprehensive knowledge of operational procedures and principles used throughout the club and takes responsibility in developing, maintaining and documenting consistent procedures.

·Knowledge of key situations or problems facing the club. Monitored all activities in progress in order to achieve the Board's objectives and provides feedback to the Governing Board on the progress being made.

Oct 2003 - Mar 2004

Assistant General Manager

Oakmont Country Club

Directed the clubhouse manager, beverage manager, executive chef, banquet manager, controller/human resources, maintenance and security departments to ensure smooth flow of daily operations and standards of conduct.Ensured budget guidelines were met on a monthly basis and assisted the general manager and CFO in development of the annual operational budget.

1998 - 2003

Bartender, Beverage Manager, Food & Beverage Manager, Interim General Manager

Indiana Country Club

Developed as a leader and a manager from beverage manager, to food and beverage director, to assistant general manager and interim general manager.

·Developed Standard Operating Procedures to ensure consistency of product delivery.

·Designed and directed membership appreciation marketing campaign for the country club leading to a more than 40% increase in member attendance of targeted events.

·Managed the monthly controls of the clubs fiscal budget to ensure proper cost controls are being adhered to in the food and beverage departments.

·Assisted the general manager and controller in development of the annual budget for the food and beverage and house/maintenance departments.

·Consult, book and operate all sales of banquet facilities for both member and non-member events ranging in sizes up to more than 900 guests.

·Continually developed and implemented training to all house staff who came in both direct and indirect contact with customers.

1993 - 1997


United States Marine Corps

Supervised public relations and event coordination, and maintained Marine Corps image.Continually trained and re-trained all employees and ensured proper outcome of trainings.

·Promoted to level five manager in only three years.

·Good conduct award, Navy/Marine Corps Achievement medal, Meritorious unit citation, Presidential unit citation.

·Honorable discharge.


Jun 2008 - Present


Completed Courses:

~ International Political Economy

~ Nonprofit Management

~ Social & Organizational Theory

~ Training & Development in Organizations

~ Leadership Theories

~ Human Services Administration

~ Analysis of Social Data

~ Social Policy

~ Leadership Across Cultures

~ Quantitative Research Methods I

~ Qualitative Research Methods

~ Independent Study: Persuasive Technology

Mar 2004 - Dec 2005

Masters of Business Administration

Strayer University

Masters Thesis.Target Marketing in Private Clubs:Creating the Market Driven Club.Strayer University:December 2005.

Aug 1997 - May 2001

Bachelor of Science

My Portfolio



Teaching (Undergraduate)

Restaurant Management/Consulting