Jeremy Pope


Innovative and confident IT professional with 11 years of experience contributing to the effective management and operation of leading provider of e-learning technology through outstanding IT infrastructure, systems administration, and telecommunications expertise. Analytic and strategic performer with proven track record for cost containment and efficiency management, software development, and conceptualization / implementation of cutting-edge technology. Seasoned communicator and leader with talent for building, managing, and mentoring IT teams and collaborating with professionals from variety of backgrounds.

•IT Infrastructure / Operations Expertise•Cost Containing / Efficiency-driven

•Leadership / Team Building•Tenacious Planning / Implementation

•Cutting-edge Technology Implementation•Strategic / Innovative

Work History

Work History
Dec 1999 - Feb 2009

Director of Information Technology


Led strategic growth and design of corporation’s infrastructure. Planned and implemented numerous and diverse IT projects and developed and oversaw several software tool projects. Managed capital expenditure budget of $1.2+ million annually.

Major Accomplishments

·Maximized corporation’s ability to sustain growth and profitability by managing infrastructure expansion from single location with 12 users to international infrastructure having 500+ users.

·Generated 10+% cost savings with corporation’s vendors by leveraging volume licensing and purchasing.

·Optimized corporation’s visibility and profitability by directing numerous IT projects successfully.Projects included:

oImplemented ITIL-based service desk with tier one representatives in all locations and up to 8 direct reports.

oDuring four mergers and acquisitions, led infrastructure integrations including communications, active directory, email systems, and datacenter hosting.

oManaged several software tool projects to support infrastructure enterprise software using Agile with Scrum methodology. Supported and monitored enterprise-level web application with 1+ million traffic level with 99.9% up-time.

oImplemented Blackberry Enterprise Server for 100+ users plus Captaris RightFax that digitized all incoming and outgoing faxes.

oImplemented international MPLS private network with QoS and consolidated core systems to Enterprise datacenters with back-ups in geographically dispersed locations. Also implemented full redundancy in core systems including complete hardware and data redundancy.

oCompleted multi-forest, multi-exchange integration to single consolidated AD forest with single datacenter hosted Exchange platform. Upgraded EOL PBX system in two locations to cutting-edge IP Telephony platform. Upgraded datacenter with single points of failure to fully redundant datacenter with multiple front-end web servers load balanced with Cisco CSS connected to back-end SQL Server cluster on dual redundancy firewalls, switches, and Content switches with dual power supplied on fully meshed fiber SAN.

1998 - 1999

Senior Database Administrator, IT


Developed initial IT department with Director. Managed 2 node ColdFusion Server farm with MS Access back-end initially. Grew project into MS SQL Server 6 and then to 6.5, 7 and 2000. Also introduced load balancing, SQL Server cluster, and managed DB design bringing development into use of third normalized form and strategic indexing to increase performance of web applications and desktop applications.

1997 - 1998

Developer, Software Installations


Built, tested, and deployed all software installation scripts. Utilized Wise Scripting and CD burning and printing software. Introduced high efficiency processes including building install frameworks and templates that reduced lead time on installs from several weeks to singe day with automated builds.





Systems Administration

Data Center Architecture

Data Center Operations Management

Help Desk - Service Desk Management

Mergers and Aquisitions Integration

Microsoft Exchange

Software Development, Web

Routing and Switching

VMWare and ESX

IP Telephony and VOIP

Network Administration

IT Operations Management

ColdFusion Development

IT Project Management

Microsoft SQL Server

Windows Administration 3.11 - 2008