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Work experience

Feb 2010Present

Sales Associate

The Wine Rack

·Receive, price and stock inventory

·Assist customers in selecting wines and food pairings

·Research customer requests for wine

·Sample wine during informal samplings and formal tastings

·In charge of social media marketing

·Lead off-site tasting events

·Assist owner / sommelier in sampling wines and making inventory decisions

Sep 2010Nov 2010

Harvest Intern

Smith-Berry Winery

·Harvest grapes

·Load de-stemmer / crusher

·Assist in running press

·Clean equipment and winery

·Work as schedules permit

May 2004Aug 2007

Field Service Manager

Cummins NPower, LLC

  • Handle high-profile service contracts with guaranteed response time measures (Museum of Science and Industry, Niles High Schools and Equity Office Properties at 30 N. LaSalle)
  • Oversee Preventative Maintenance business including a PM Administrator and four PM Technicians (over 10,000 customers)
  • Oversee Industrial Field Service on construction, agricultural and mining equipment (as well as the Chicago Transit Authority) including an Industrial Service Advisor, four technicians and two satellite technicians out of Rockford
  • Oversee Power Generation Service including three Service Advisors and eight technicians
  • File and follow-up on warranty and policy claims
  • Handle payroll on an as-needed basis
  • Invoice service jobs
Six Sigma Green Belt April 2006 – August 2007
  • Use Six Sigma process to improve Repair Event Cycle Time in Field Service for Chicago branch
  • Three weeks of on-site Six Sigma training at Cummins Corporate Headquarters in Columbus, IN
Oct 2002May 2004

Service Advisor

  • Handled all incoming customer phone calls and provided customer service
  • Greeted customers face-to-face at service counter
  • Scheduled technicians for service 
  • Opened work orders, made warranty decisions, ordered parts and invoiced work orders
  • Assisted technicians with service information


Jun 2005Jun 2009


  • GPA: 3.95 / 4.0
  • Member Alpha Sigma Lambda Honor Society
  • Member Golden Key Honour Society
  • Participated in round table discussion with Amnesty International, USA Director Larry Cox, June 2007
  • Musician and Speaker, 2008 DePaul Social Justice and Nonviolence Teach-In


Post War American Culture (1945-1965)

American History

Music (playing guitar, mandolin, bass, banjo, harmonica)




Football (specifically Indianapolis Colts & Louisville Cardinals)

Louisville Cardinals Basketball




Six Sigma

Cummins Engine Co.
Mar 2011Present

Introductory Course

Court of Master Sommeliers