Download PDF

I am a highly driven Guest Relations Specialist with a passion for creative marketing and business development. With 10 years of hospitality and service marketing expertise in the Food & Beverage Industry, I am confident my skills will translate well and generate great value-add to your team. 

Work experience

20132015

Resident Mixologist & Guest Relations Specialist

Maison ikkoku Singapore
  • Lead Mixologist and Guest Relations Specialist at award-winning speakeasy bar and restaurant
  • Increased alcohol sales volume by marketing creative cocktail menus and crafting bespoke drinks for affluent clientele
  • Effectively cross-marketed brand merchandise and promotions with every drink sale
  • Selected by Team Lead to further train as a Business Development Manager 
  • Trained and engaged incumbent juniors in the craft of mixology and customer service
20112012

Bar Mixologist & Guest Relations Specialist

Club Aura
  • Generated and maintained large volumes of cocktail sales in high-pressure bar traffic 
  • Managed and executed an effective order-to-sale system to optimise workflow in a chaotic bar environment
  • Selected by Team Lead to train as a Mixologist
  • Managed general guest relations
20092010

Chef & Business Developer

Ootoya Japanese restaurant
  • Created and executed menus to market the restaurant's identity as a youth-centric, creative Japanese establishment
20082009

Hospitality Internship (Guest Relations Specialist)

Goodwood Park hotel singapore
  • Industrial attachment as a Guest Relations Specialist in the Room Service and Lounge departments 
  • Proactively extended Guest Relations Specialist internship to the Banquet department
20072007

Guest Relations Specialist

Imperial Treasures restaurant
  • Lead service staff for affluent dining clientele
  • Increased sales order for seasonal and promotional menus by offering diners excellent service and creative recommendations
20062007

Barista and Kitchen Lead

Scrumptious cafe
  • Effectively marketed cafe's menu through social media and increased volume of walk-in customers
  • Lead Kitchen team as Chef and Barista
20062006

Barista

Starbucks pte ltd
  • Managed frontline customer service and cross-marketed brand merchandise to every customer
  • Generated large volumes of complex, quality beverages under high traffic pressure

Education

20072009

NITEC in Food and Beverage Operations

College West (Clementi Campus)
  • Trained as a Guest Relations and Fine Dining Service Specialist 

Certifications

Sep 2008

Statement of Attainment

Institute of technical education Singapore

Food & Beverage Safety and Hygiene Policies and Procedures

Skills

Customer Service

Frontline Guest Relations

Social Media Marketing

Marketing brands and campaigns on platforms such as Facebook and Instagram

Language

English and Chinese (Spoken and Written)

Microsoft Office

Word, Powerpoint & Excel