Jeremy Chen

Jeremy Chen

Service Marketing Specialist

I am a highly driven Guest Relations Specialist with a passion for creative marketing and business development. With 10 years of hospitality and service marketing expertise in the Food & Beverage Industry, I am confident my skills will translate well and generate great value-add to your team. 

Work History
Work History
2013 - 2015
Resident Mixologist & Guest Relations Specialist
Maison ikkoku Singapore
  • Lead Mixologist and Guest Relations Specialist at award-winning speakeasy bar and restaurant
  • Increased alcohol sales volume by marketing creative cocktail menus and crafting bespoke drinks for affluent clientele
  • Effectively cross-marketed brand merchandise and promotions with every drink sale
  • Selected by Team Lead to further train as a Business Development Manager 
  • Trained and engaged incumbent juniors in the craft of mixology and customer service
2011 - 2012
Bar Mixologist & Guest Relations Specialist
Club Aura
  • Generated and maintained large volumes of cocktail sales in high-pressure bar traffic 
  • Managed and executed an effective order-to-sale system to optimise workflow in a chaotic bar environment
  • Selected by Team Lead to train as a Mixologist
  • Managed general guest relations
2009 - 2010
Chef & Business Developer
Ootoya Japanese restaurant
  • Created and executed menus to market the restaurant's identity as a youth-centric, creative Japanese establishment
2008 - 2009
Hospitality Internship (Guest Relations Specialist)
Goodwood Park hotel singapore
  • Industrial attachment as a Guest Relations Specialist in the Room Service and Lounge departments 
  • Proactively extended Guest Relations Specialist internship to the Banquet department
2006 - 2007
Barista and Kitchen Lead
Scrumptious cafe
  • Effectively marketed cafe's menu through social media and increased volume of walk-in customers
  • Lead Kitchen team as Chef and Barista
2007 - 2007
Guest Relations Specialist
Imperial Treasures restaurant
  • Lead service staff for affluent dining clientele
  • Increased sales order for seasonal and promotional menus by offering diners excellent service and creative recommendations
2006 - 2006
Starbucks pte ltd
  • Managed frontline customer service and cross-marketed brand merchandise to every customer
  • Generated large volumes of complex, quality beverages under high traffic pressure
2007 - 2009
NITEC in Food and Beverage Operations
College West (Clementi Campus)
  • Trained as a Guest Relations and Fine Dining Service Specialist 
Sep 2008
Statement of Attainment
Institute of technical education Singapore

Food & Beverage Safety and Hygiene Policies and Procedures

Customer Service

Frontline Guest Relations

Social Media Marketing

Marketing brands and campaigns on platforms such as Facebook and Instagram


English and Chinese (Spoken and Written)

Microsoft Office

Word, Powerpoint & Excel