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Jeremy Fishnick

General Operations Manager

Summary

Highly efficient Operations Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure exemplary customer service. Dependable and dedicated manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Willing to go the extra mile to get things done right.

Work History

2003Present

Operations Manager

Fishnick Dairy Products
  • Maintained daily inventory and placed daily orders with multiple suppliers to ensure correct material flow, storage and order fulfillment.
  • Loaded truck and properly secured items to prevent damage during transportation.
  • Kept the warehouse and associated outside areas neat and clean at all times.
  • Responsible for all welding and metal repairs and fabrications.
  • Determined the most cost-effective procedures and routes for shipments.
  • Minimized damage and repair costs through careful management and preventative maintenance to equipment and fleet vehicles to keep them neat and running properly.
  • Took corrective action in the case of accidents and delays to minimize extra expenses.
  • Oversaw return and exchange processes from customer to supplier.
  • Assigned shipments to carriers.
  • Worked closely with customers to ensure customer satisfaction.
  • Established and maintained multiple vendor partnerships.
  • Reduced average product expenses through aggressive negotiations with vendors.
  • Completed and calculated invoices for each customer.
  • Created proposals for new and repeat customer business transactions.
  • Redirected shipments en route in response to customer requests.
  • Maintained accurate stock records and schedules.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Oversaw hiring and training of new employees.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Transported deliveries locally and over the road.
  • Submitted all delivery documentation in a timely manner.
  • Invoiced, collected monies due and settled accounts each day.
  • Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
  • Salvaged and rebuilt parts whenever possible.
  • Welded in flat, horizontal, vertical and overhead positions.
  • Examined the structure and texture of parts to detect imperfections.
Jun 2015Present

Truck Driver

Westend Salvage

  • Submitted all delivery documentation in a timely manner.
  • Maintained a daily, legible DOT log book and submitted corresponding documents.
  • Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.
  • Reported all accidents, damage and malfunctions involving company equipment to management.
  • Inspected the truck for defects and safe operating condition before, during and after trips.
  • Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.
  • Maintained current Class A CDL.
  • Inspected vehicle and immediately reported any defects to a supervisor.
  • Verified all dispatch instructions.
  • Dropped and hooked trailers and changed the configuration of equipment when necessary.

20072013

Volunteer Fire Fighter

Lancaster Volunteer Fire Department
  • State certified firefighter.
  • Responded to fire, crash and rescue calls.
  • Trained and operated with other departments to facilitate mutual aid response.
  • Responded to emergency fire alarms quickly and effectively.
  • Operated tanker trucks, pump trucks and ladder trucks safely and properly.
  • Implemented corrective and preventive measures.
  • Participated in civic and other community groups to promote public understand of fire safety.
  • Learned and implemented general hazardous material training.
20032005

General Laborer

Gasser True Value and Rental
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Assembled merchandise, including quarter and full-size point of purchase merchandise.
  • Rotated manufacturer products as needed.
  • Stocked shelves and supplies and organized displays.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.

Education

20042005

Welding

Southwest Technical College
  • Trained in manual, semiautomatic, and robotic welding processes used in a variety of fabrication and construction industries.
  • Developed skill proficiency through practice in over 19 welding processes, in all positions, and with a variety of metals.
  • Learned to identify base and filler materials and their properties, operate equipment properly, practice correct procedures, test for strength and appearance, work safely and productively, be responsible for quality control, read blueprints for necessary information, measure and use math, and practice good interpersonal relations.
  • Coursework in Marketing, Public Relations and Promotions Management
  • Coursework in blueprint reading
  • Deans list recipient.

Skills


  • Exceptional interpersonal communication
  • Effective leader
  • Efficient multi-tasker
  • Carry an Class A CDL
  • Tech savy
  • Conflict resolution
  • State Certified Firefighter
  • Customer service-oriented
  • Organized
  • Deadline-oriented
  • Welding education
  • Manual dexterity
  • Fast-learner
  • Safety-minded worker
  • Staff training/development
  • Self motivated
  • Customer & Staff Relations
  • Operational Excellence



Achievements

1994-2004  Wrestled

  • USA kids wrestling
  • State and nationals qualifier


2001-2004  H.S. Football

  • 3x State Champions


2005   Class A CDL

2008   Certified WI Firefighter

2009   Certified First Responder

Text Section

  • Microsoft Office (Word, Excel, Access, Outlook, PowerPoint)
  • Internet research and applications
  • Creating and editing CRM Software