Supported multiple businesses through shared service agreement remotely and onsite. Each site consisted of a variety of multiple vendors that made up their network infrastructure (Cisco ASA/SonicWall/Barracuda firewall, HP/Dell/VMware).
Set up, configured, and supported internal and external IT infrastructure systems. Managed servers, LAN/WAN, and telecommunications systems. Troubleshooted network performance and access issues. Recommended upgrades, patches, and new applications and equipment.
Administered network, email, security, telecom, data storage, backup, printing, website, and data center IT systems
Performed system backups and recovery. Maintained a disaster recovery plan. Maintained data files and monitor system configuration to ensure data integrity.
Implemented network security policies and procedures. Ensured network security access and protect against unauthorized access, modification, or destruction.
Provided technical assistance and support related to computer systems, software and hardware through the IT Help Desk ticket.
Improved existing systems by reviewing objectives and specifications, recommending changes, evaluating proposed changes and making approved modifications.
Nov 2012May 2015
Jr System Admin / Support Technician
City Electric Supply
Lead hardware support on $1.2 million project consisting of network overhaul staging, configuration and deployment of over 400 Cisco Meraki devices to remote location.
Maintained organized structure in a multi-domain environment.
Supported 400 remote locations with over 2500 employees.
Successfully worked on team projects and individually that included added/retiring hardware in data center.
Scheduled meetings with outside vendors for support/purchases with infrastructure changes.
Contact with ISP companies for internal/external network related changes.
Troubleshooted network related issues on Layer 1, 2 and 3 of OSI model