- Cibolo, TX US US
- [email protected]
Started as outbound call representative, After 3 months volunteered to become an inbound customer service representative. Due to skills and knowledge pulled back to outbound department to be loan retention specialist in new outbound call campaign.
•Utilized interpersonal skills to explain new loans, loan options, equity lines of credits and payment schedules.
Assist beneficiaries face-to-face at TRICARE Service Center. Given increasingly more responsibility including administrative work for management. Demonstrates leadership by taking initiative, problem-solving and training incoming employees. Develop comprehensive job aids, procedural documents and educational brochures.Recipient of company award for going above and beyond to support business needs.
Responsible for entering medical referrals for TRICARE by utilizing correct documentation. Exceeded all company and government standards through utilization of extensive knowledge of systems, medical coding and policies and procedures. Exercised exceptional relational and training skills as preceptor and trainer for incoming employees for team of 15.
Originally hired to prepare checks for scanning and data entry. Due to task mastery asked become a check imaging/sorter machine operator then asked to train incoming employees on department processes and procedures.
Initially hired as patient care coordinator and visual field technician. Within six months was given additional responsibility and became surgical care coordinator after the nurse who responsible for scheduling surgeries left the practice. Handled patient billing on a weekly basis and increased patient payments by 50% by utilizing $20 billing tool.
•Coordinated and maintained patients’ appointments and records as well as completed subpoenas and records request.
•Scheduled surgeries with facility and patients including coordination of any required pre-operative testing.
•Created financial analysis which was utilized in business plan.
•Employed outstanding interpersonal skills in day-to-day patient relations, coordinating the activities of diverse functions including answering multi-line telephone system, assisting the physician and patients.
•Completed several continuing education seminars as well as computer based trainings on topics such as Medicare.
•Created cosmetic marketing brochure utilizing Microsoft Publisher skills.
•Developed and implemented training and procedure manual.
Temporary contract bought out by Enterprise due to exceptional service provided to them as a temp. When there was not enough work to keep me busy in my department I sought additional work on my own from other departments. Awarded 11% pay increase after providing an 8 page list of duties and work that I performed on a regular basis.
•Applied internal and external customer service skills to answer multi-line telephone system and greet visitors routing calls and emails to appropriate staff members.
•Performed administrative assistant duties creating and maintained filing system, updating employee information and organizing the file room.
•Utilized exceptional Microsoft Excel skills to create, analyze, and manage spreadsheets.
•Maintained calendars and call lists.
•Employed coordination skills to manage activities with diverse functions while providing assistance to Accounting, Recruiting, Loss Control and Corporate Marketing departments.
•Assisted in various types of departmental projects, including company-wide initiatives.
•Completed continuing education courses such as, Secrets to Being a Front Desk Superstar.
•Took initiative and created and implemented receptionist training and procedures manual.
•Used interpersonal skills to interact with peers and executives on a professional level
•Strong interpersonal skills as demonstrated by the ability to effectively partner with all levels of management, employees and external clients.
•Supported off-site locations via remote.
•Maintained filing system for key documents.
•Enterprise Rent-A-Car in the Human Resources Department (3 week assignment)
§Job responsibilities included creating and maintaining filing system and organizing the file room.
§Assignment extended due achievements such as reorganizing the file room.
•Travelocity (3 month assignment).
§Led a team of 16 temps at Travelocity, managing incoming refund requests after 9/11, impacting hundreds of thousands of customers for Travelocity with ticket values of several million dollars.
§Created and coordinated an improved refund process resulting in quicker refunds of tickets following 9/11.
Jeannie was my supervisor at Humana Military for approximately 3 years. She is one of my biggest cheerleaders.
When asked what unique qualities I possess she responded , "Flexible, sought after, public speaker, great communicator, creative, comfortable in any setting from Col to enlisted. Reliable."
Lisa and I worked together at Humana Military in the referral and authorization management department. Lisa was my nurse contact for medical/referral questions. Lisa has gone on to become a Front Line Leader with the organization.