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Summary

Professional with 16 years experienced in Customer Service, Administration, Finance, Process Improvement, Planning, Policy and Corporate Processes, data analysis applied in order to overcome the objectives and expectations of the organization.

Profesional Experience

20112015

Account Management Advisor

Hewlett Packard

Responsible for order management and revenue recognition for the PPS business top accounts, extensions, new business, renewals, change orders. Accountable on improving processes, invoicing, control of installed base, identifying, analyzing, measuring and managing revenue risks, account conciliation. Working with Sales, Finance, Delivery, Collections and Customer.

20072011

Perevent Services

Hewlett Packard

Accountable for managing of orders and revenue recognition for services paid on cash for the TS Business. Responsible for Customer invoice delivery and payment conciliation. Collaborating with Educational, Licensing, Service Center and Collections.

20032007

Internal Control Problems

Hewlett Packard

Responsible for identifying, analyzing, measuring, managing and tracking solutions for revenue risks for the TS Business accounts. Working with Administrators, Collection and Finance

19982003

Billing and Accounting Assistant

Compaq Computer

Accountable for management and billing for the CO services. As well as performing the reclassification, Revenue Recognition, Deferred Control and Forecast. Working with CO and Finance

Education

1991-1992        UNAM Facultad de Contaduría y Administración.

Skill & Languages

SAP, Microsoft Office, Administration, Negotiation, Customer Service, Finance, Management, Leadership.
English 70%

Certifications & Courses

Green Belt, ISO 9000, SAP Contract Admin Certification, Administrative Process for AES, Introduction to Compass, Total Customer Experience, Effective Communication and Negotiation.