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Work experience

Mar 2008Present


Fibber Magees

Check customers identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.Check with customers to ensure that they are enjoying their meals and take action to correct any problems.Explain how various menu items are prepared, describing ingredients and cooking methods.Inform customers of daily specials.Prepare checks that itemize and total meal costs and sales taxes.Present menus to customers and answer questions about menu items, making recommendations upon request.Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.Serve food and/or beverages to customersStock service areas with supplies such as coffee, dressing, tableware, and linens.

Aug 2009Present

Financial Aid Officer


Responsible for receiving a University Of Phoenix students financial aid file, mapping out their schedule and determining how much financial assistance they can receive based on their requested amount, grade level, and eligibility. 

Exceeded expectations in production and either met or exceeded expectations in QA.

Acted as a tester for new company software, responsible for making sure that the automated systems that ACS is putting in place for processing is working correctly.

Strongly skilled in Peoplesoft, Microsoft word, excel, power point, outlook, Osirus, Farm, our testing environment, using dual monitors and managing several programs at one time.

Responsible for receiving many tests a day and making sure that the system is working properly so that the student can receive their financial assistance for the proper amount and in the proper time.

Recruited for several special projects.

Feb 2007Mar 2008


Wells Fargo, N.A.

Acted as the face of Wells Fargo and represent the company in the community. Processed customer transactions within the guidelines established by Federal regulations.  Identified customer's needs and made sales referrals, recommended alternate channels, cross-sold bank services and products for Wells Fargo partners, and provided excellent customer service. Went the extra mile to greet customers, make them feel welcome and encourage customers to learn about their financial needs.  Trained all new employees in company policies, processes, and how to be a positive and professional representative of  Wells Fargo. Went the extra mile to learn how to complete the tasks of a higher up posistion for promotion or if needed to assist while manager was out. Filed and shipped out any paper work that needed to be sent to other locations. Recieved awardes for my customer service and was hand picked by the manager to represent our location for customer services. 

Dec 2005Jan 2007

Kiosk Manager

100% UV

Responsible for achieving individual sales plan.

Drives sales to closure by enthusiastically asking questions and making appropriate product recommendations.

Ensures store is stocked, displayed and secured according to plan.  (Protecting company assets).

Accurately operates the POS system and accounts for all transactions (cash, credit, returns). (Accounting)

Provides professional customer service in areas such as describing benefits of various lenses and frames, replacing screws, adjusting frames, and quickly identifying other special customer needs.

Displays a gracious, courteous and polite manner when interacting with all customers, service providers and associates. 

Managed several employees and their sales planes.

Making sure employees are giving excellent customer service and meeting sales goals.

Correcting and problem or issue a customer might have had with another employee and ensuring they are happy and satisfied when they leave.


Aug 2003May 2006

High School Diploma

Mesquite High School


American Sign Language


Sasha Smith

Leticia Villafana

Joshua Seek

Nick Boesen