Jennifer Parnell

Jennifer Parnell


Jul 2012 - May 2014

Associate of Science (A.S.)

South Suburban College
Concentration in Management Information Sytems, and Business Management.

Work History

Work History
Sep 2014 - Present


  • Quality display of stock
  • Compile returns for credit
Sep 2010 - Present

Event Specialist

The Party Connection Events
  • Set up event equipment / display
  • Insure safety requirements are met
  • Distribute promotional items
  • Cordinate transportation of equipment and supplies
Apr 2010 - Jun 2010


US Census Bureau
  • Verified census information
  • Completed required paperwork
Jun 2002 - May 2008

Business Analyst

Palmetto GBA / Blue Cross Blue Shield of SC

Business Analyst

  • Monitor 1800 MEDICARE call center to insure call routing numbers (ACD's) are logged in or out at the correct time, to insure Palmetto GBA, LLC met contractual agreements.
  • Reporting to Centers for Medicare and Medicaid Services for customer service representatives login time on phones
  • Develop and maintain database in MS Access for Correspondence team work flow and tracking
  • Create written job procedure documentation for ISO 9000

Operational Support Analyst

  • Help desk support for Siebel 7.7 Next Generation Desktop and 1800 Medicare telephony issues Log help desk requests into Access Database
  • Assign automatic call distributor (ACD) numbers to customer service representatives, set-up internally and communicate with outside vendors to insure call routing in Genesys Cloud
  • Local System Administration for Siebel 7.7 NGD for Palmetto GBA user accounts
  • Audit system access for desktop and telephone to insure system security
  • Presentations and training users for new systems information

Team Leader

  • Monitor daily work flow for up to 5 lines of business and up to 32 team members in the deposits departments for TRICARE Finance contracts
  • Verification of daily deposits
  • Compile weekly, monthly and annual reports utilizing Microsoft Excel and Word
  • Quality check of associates work performed
  • Communicate with internal and external customers for issues and resolutions
  • Verify time sheets for completeness and accuracy for team members prior to supervisor approval
  • Create job procedure documentation for both Business Continuity Plan and ISO 9000



Process Improvement

Help Desk Support

Requirements Gathering

Systems Analysis

Time Management

Crystal Reports


MS Project

Software Documentation


Call Center




Business Analysis

Requirements Analysis

System Administration



Written & Oral Presentation Skills

Oral & Written Communication Skills

Customer Service

Iso 9000

Accurate Data Entry

Account Reconciliation

Problem Solving

Siebel 7.7 Next Generation Desktop

Quality Auditing

Access Database


Team Leadership

Technical Support

Training Delivery


Microsoft Office 2007

Microsoft Word

Microsoft Excel

Health Insurance

Web Applications


Customer Satisfaction


Document Management