Work History

Work History
Jan 2009 - Aug 2010

Web Project Manager

Cubic Compass Software
  • Brand and develop custom web portals for Salesforce partner companies
  • Create and maintain customer web sites in Force.com VisualForce platform
  • Implement custom JQuery themes, JSON dynamic site menus, news feeds, event management, recruitment, web to contact and web to lead forms, case management, etc
  • Program in JQuery, CSS, Python, xHTML, SOQL, and use JSON arrays and a proprietary scripting language called i-Dialogue
  • Skilled at Salesforce set up, maintenance, creating and using custom objects and fields, document management, the AppExchange and Apex Explorer and SOQL
  • Have built portals to handle up to 250,000 Salesforce contacts
  • Concurrently manage up to 10 projects, company wide customer service, write project time and financial estimates, and lead online GoToMeetings for training and portal demos
Aug 2008 - Jan 2009

Counter Operations (Seasonal)

Best Buy Geek Squad
  • Route cameras, laptops and PDA's via UPS for shipping to vendor for repairs

  • pre-sell laptop set up with anti-virus/anti-spyware install and Vista optimization
  • Check-in items back from repair centers and call customers for item pick up

  • Handle product exchanges for customers

  • Work with other team members repairing computers, using specified diagnostic tools to check hardware and software functionality and installing necessary and desired customer software

Jul 2004 - Dec 2008

Internet Developer/ Programmer

Tradia Commerce Network
  • Redesigned Tradia corporate website and Tradia Travel, taking it from PHP and Access database to .NET 2.0 and SQL Server adding Member and Broker customized Dashboard enhancements

  • Developed site in Visual Studio 2005, using code-behind technology and custom designed Controls for use throughout the site in Member, Broker and Travel Portals to standardize coding practices

  • Responsible for the website’s search engine optimization, following Web 2.0 framework

  • Manage weekly corporate conference calls with Brokers and Local Trade Directors to provide online training for the website

  • Worked with database administrator to increase functionality of website with current database

  • Maintained corporate computer hardware and networking, upgrading hardware and software and managed corporate email server

Nov 2007 - Jul 2008

Web Developer

HealthSaas
  • Developed website project from the ground up incorporating Web 2.0 social networking framework to create large scale community portal for chronic pain sufferers

  • Worked on integrating Member blogs, creation of social groups based on illnesses/concerns and comment posting

  • Programmed a daily diary where Members could input pain information, share with their medical providers and store their diary for review

  • Programmed using Visual Studio 2008, using code behind Visual Basic, SQL Server, Javascript and Flash

May 2007 - Sep 2007

Home Office Sales/Customer Specialist

Best Buy
  • Computer, laptop and home office sales

  • Attend sales meetings as department representative

  • Customer service and cashier

  • Required to maintain store performance metrics, such as sales quotas, profit margins, organic growth (repeat customers), weekly store sales objectives and to exceed District averages

May 2005 - May 2007

Counter Operations

Best Buy Geek Squad
  • Route cameras, laptops and PDA's via UPS for shipping to vendor for repairs

  • Check-in items back from repair centers and call customers for item pick up

  • Handle product exchanges for customers

  • Work with other team members repairing computers, using specified diagnostic tools to check hardware and software functionality and installing necessary and desired customer software

May 2003 - May 2005

Office Manager

Portland Community Ballet
  • Processed class registrations in the office and from online ecommerce orders

  • Maintained and updated PCB website using Dreamweaver and Photoshop, including initial site redesign, uploading performance pictures in online photo albums and posting the quarterly class schedules

Jul 2001 - Apr 2002

Resident Manager/Leasing Consultant

Summit Real Estate Management
  • Increased the occupancy rate from 65% to 95% in three months and maintained 95% occupancy

  • Handled day-to-day operations of a mid-sized apartment community in SE Portland

  • Pre-screened applicants, demonstrated community amenities and leased apartments

  • Maintained accounts payable, balanced monthly books and kept expenditures within budget

Mar 1999 - May 2001

Internet Producer

http://www.naturessunshine.com
  • Coordinated/designed projects for the US and Canadian web sites and company intranet, including shopping cart, product fact sheets, Member convention enrollment forms, a Research and Development ingredient database and online video training

  • Site developed using Visual InterDev, Photoshop and SQL
  • Attended conventions and other events to present workshops on member web site applications

  • Organized display booths and Internet demonstrations at convention trade shows

  • Instrumental in increasing online product sales from $10,000 a month to over $3 million a month in under a year

Sep 1998 - Mar 1999

HTML Programmer

http://www.byu.edu
  • Created online independent study classes from instructor materials,including quizzes, tests and video clips created with Javascript and HTML using Hot Metal Pro software before switching to Microsoft Frontpage

Apr 1998 - Aug 1998

Website Programmer

Galaxy Mall
  • Designed, programmed and implemented online mall “storefronts” for customers in a quota driven environment using Macromedia Dreamweaver, Adobe Photoshop and Unix

  • Responsible for quarterly website updates and customer service

  • Web developer award for completing 20 websites in one month

Education

Education
Dec 2008 - Present

Masters of Science

Walden University

Anticipated Graduation August 2011, Current GPA 3.80/4.0

Jan 1997 - Apr 1999

Bachelor of Arts

http://www.byu.edu

Graduation April 1999, GPA 3.83/4.0

Jan 1995 - Apr 1996

Associate of Arts

Ricks College

Graduation April 1996, GPA 3.78/4.0

Skills

Skills

Various and Sundry

Quick learner, problem solver, good people/communication skills, resourceful, detail oriented, quality and task committed, calm in high-stress situations Extensive knowledge of bookkeeping, including accounts payable, inventory and budgets using QuickBooks Proficient in customer service "people" skills and conflict resolution

Operating Systems & Internet Browsers

Windows 3.1 to Vista, with some Mac experience Internet Explorer, FireFox (with Firebug), Opera, Safari, Flock, Maxthon

Search Engine Optimization

Extensive knowledge of Adobe CS5 including Photoshop, Premiere, Dreamweaver, Fireworks and Acrobat, basic knowledge of Flash for website animation.

Graphic Design

Extensive knowledge of Adobe CS5, including Photoshop, Premiere, Dreamweaver, Fireworks and Acrobat, basic knowledge of Flash for website animation.

Web Development

Highly skilled at HTML, .NET 2.0, SQL, CSS, Javascript, xHTML, Visual Basic, Jquery, AJAX, JSON and a functional knowledge of C# Programs include Dreamweaver, Visual Studio 2005, Notepad ++