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Work experience

Jul 2008Present

Certified Resume Writer and Professional Development Specialist

IT Resume Service (aka BI Career Guide)

I’m a career guide and I love what I do. I got here through a combination of interest, opportunity and circumstances – opportunity knocked. I know that I’m fortunate to do something where I truly excel and am appreciated for my efforts. My greatest rewards as a career guide come from helping others to recognize opportunities and to become equally fortunate. Working together we can create entirely new perspectives for your career – seeing it as more than just a series of jobs, discovering and using your hidden talents, and making the most of your knowledge and experience.

  • Ability to analyze relationships in a way that helps to understand connections, discover opportunities, and find solutions
  • Inclination to examine meanings and to continue to ask questions, achieve clarity, and remove ambiguity
  • Ability to evaluate personalities to discover what really motivates people
  • Ability to interpret information and to brainstorm ideas
  • Curiosity to understand connections among parts and to discover how things really work
Jennifer Hay’s Specialties:
  • Resumes, professional profiles and cover letters for IT professionals.
  • Understanding of roles and responsibilities in information technology, data warehousing and business intelligence
Oct 2003Jun 2008

Professional Development Specialist

The Data Warehousing Institute (TDWI)
  • Taught terms, concepts, and practices in 5 BI disciplines in order to prepare students for certification testing. The disciplines included Leadership and Management, Business Analytics, Data Analysis and Design, Data Integration, and Technology and Administration.
  • Assessment, training, and advising people who are interested in BI career planning
  • Managing and evolving a BI certification program, including modeling the data, designing  the database, and creating all the processes for the program.
  • One-on-one customer support to help people find their own right answers
  • Training and support activities world-wide as part of responsibilities
Dec 2000Jun 2003

Computer Specialist

End-User trainer. BI Report and OLAP Developer helping people to become self-sufficient in getting the information that they need.

Feb 1992Nov 2000

Administrative Assistant

Web site design, administrative work


Business Administration


Douglas McLeod

“Jennifer is excellent to work with. We did all the communication over the phone and email... very quick response and results. Having someone else look at your technical jargon –too much detail, crammed into too tiny of a space – and turn it in to facts that HR really needs to hear is PRICELESS! I started my new job a week after she finished the process, on the second interview after the new resume ... 8 weeks of banging my head before that. What are you waiting for? Another week with no interviews?

Jennifer, I can't thank you enough, Doug."

Sandra Prescott

“Anyone in the BI/DW field who is thinking about taking the next steps in their career should talk to Jennifer. She has done extensive analysis within the field, developing exercises and tools aimed at helping people accurately assess themselves on key skills and talents that are essential to specific roles and responsibilities.

Watching Jennifer coach in action has been a real joy as she is obviously passionate about this work which has such a positive impact on people's lives. Plainly said, Jennifer provides the boost that people need to get out of their rut and start thinking about systematically taking their career to the next level.”

Paul Kautza

“Jennifer filled many different roles in the time that we worked together at TDWI including data management, reporting, web posting, program administration, and more. That's not unusual in a small company where a handful of people do exceptional things. But Jennifer's strongest skills and greatest contributions are in customer-facing roles.

She frequently helped customers to plan their BI education and demonstrated a unique talent to listen patiently and gently guide them to make their own decisions. In this role she developed a reputation among customers as the "go to" person when planning what course to attend or deciding how to prepare for certification exams. Although Jennifer is no longer a TDWI employee she continues to fill an instructor role, teaching career development courses at conferences where she consistently receives excellent evaluations.”




Jan 2007Present

Certificate of Achievement

Myers Briggs-mbti
Jun 2005Dec 2011

Certified Business Intelligence Professional (CBIP)

The Data Warehousing Institute (TDWI)
Jun 2009Jun 2009

Certified Professional Resume Writer

Professional Association of Resume Writers and Career Coaches