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Detail-oriented professional who offers exceptional organizational, interpersonal, and computer skills. Strong background in customer service and support. Excels in fast-paced environments. Resilient, dedicated self-starter with a desire to learn.


Dec 2017

Bachelor of Science 3.85 GPA

Rosen College of Hospitality Management

Coursework in Guest Service Management and Lodging Operations 
Tutor of Financial Accounting

Aug 2015

Associate of Arts 3.90 GPA

Eastern Florida State College

Focus in Legal Studies
Certified in Microsoft Office Applications

Work History


Loews Portofino Bay Hotel at Universal Orlando

Rooms Controller
  • Supervise, coach, and develop front desk team of 30 front desk agents,  resulting in $1,000,000 of upsell revenue, a 95% average Market Metrix, and a 96% average on secret shop
  • Manage room inventory and apply blocking strategies to ensure maximum revenue, averaging 90% occupancy
  • Liaise between Housekeeping and Conference Services for all room needs

Loews Portofino Bay Hotel at Universal Orlando

Concierge and Front Desk Agent
  • Execute check-in and check-out procedures for 750-room, Four Diamond resort.
  • Provide information about surrounding area, including restaurants, theme parks, etc.
  • Respond to Trip Advisor reviews on behalf of the hotel

Starbucks Coffee

Barista Trainer
  • Create a welcoming, personable experience for every guest while maintaining a levelheaded demeanor during high-volume, single-staffed rushes

Boomtown Furniture

Accounts Manager and Administrative Assistant
  • Lead a total systems conversion, turning 60 years of in-house financing documents into a digital inventory and accounts management system 

Club Performax Personal Training Gym

Administrative Assistant
  • Manage the reception area, including greeting visitors and responding to telephone and in-person requests for information
  • Cross-train to supply back-up in other departments, i.e. bookkeeping, scheduling, marketing