Jennifer Carlson

Jennifer Carlson

Work History

Work History
2007 - Present


JP Carlson Consulting

Founded and manage independent consulting practice. Provide strategic and tactical HR guidance to diverse clients ranging in size from 10 to 45,000 employees and spanning multiple diverse industries. Also coach senior executives one-on-one to improve leadership skills and attain goals.Selected projects include:

  • Partnered with senior executives of Knowledge Learning Corporation to lead major change initiative – helped develop enterprise vision, values and mission statements for 4 business units along with shared services organization, and created roll-out process and tools.
  • Led analysis and redesign of key role within client’s organization – utilized job shadowing and focus groups to dig into the real issues (as opposed to management assumptions) and devised strategy for change.
  • Designed highly successful ‘work-life balance’ pilot. As a result of improved employee morale, communication and productivity, client is now rolling program out to approximately 800 employees.
  • Eliminated employee turnover within client’s benefits organization, and dramatically improved department’s reputation, by designing and delivering 4-part customer service program.
2004 - 2007

VP, HR Business/Director, Human Resources

ACC Capital Holdings
  • Helped lead company through challenging period caused by mortgage market problems, maintaining positive morale while managing several rounds of downsizing. Successes included:
  • Completely transformed the culture, creating best-in-class hiring, training and employee relations processes and systems. Also implemented enterprise-wide learning management system.
  • Reengineered OD processes, maintaining exceptional quality while cutting HR staffing costs by approximately $600,000.
2001 - 2004

Director, Training

Disney Worldwide Services
  • Led team of 30 to create comprehensive object-oriented training program in support of global SAP implementation.
  • Oversaw design and development of 89 courses to be delivered to 120,000 employees in 690 business units, 42 countries and 11 languages.
  • Met 100% of go-live deadlines and achieved exceptional ratings from trainees.
1992 - 2001

HR Business Partner/Performance Consultant
  • Quickly established newly created HR support function as a trusted business partner to the 600-person IT and Finance team.
  • Cut employee turnover 20% through new retention strategy and filled 80% of vacancies through internal promotion after creating succession planning system.
  • Redesigned training programs to teach new competencies and performance standards to 400 managers and executives.
  • Led administration of employee survey to 10,000 employees, achieving a 70% voluntary participation rate.



Secondary Teaching Credential

University of Redlands


University of California, Riverside

Served as a Judicial Intern with the United States Supreme Clerk in the Office of the Administrative Assistant to Chief Justice William Rehnquist.


University of Redlands