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Work experience

2007Present

Principal/Consultant

JP Carlson Consulting

Founded and manage independent consulting practice. Provide strategic and tactical HR guidance to diverse clients ranging in size from 10 to 45,000 employees and spanning multiple diverse industries. Also coach senior executives one-on-one to improve leadership skills and attain goals.Selected projects include:

  • Partnered with senior executives of Knowledge Learning Corporation to lead major change initiative – helped develop enterprise vision, values and mission statements for 4 business units along with shared services organization, and created roll-out process and tools.
  • Led analysis and redesign of key role within client’s organization – utilized job shadowing and focus groups to dig into the real issues (as opposed to management assumptions) and devised strategy for change.
  • Designed highly successful ‘work-life balance’ pilot. As a result of improved employee morale, communication and productivity, client is now rolling program out to approximately 800 employees.
  • Eliminated employee turnover within client’s benefits organization, and dramatically improved department’s reputation, by designing and delivering 4-part customer service program.
20042007

VP, HR Business/Director, Human Resources

ACC Capital Holdings
  • Helped lead company through challenging period caused by mortgage market problems, maintaining positive morale while managing several rounds of downsizing. Successes included:
  • Completely transformed the culture, creating best-in-class hiring, training and employee relations processes and systems. Also implemented enterprise-wide learning management system.
  • Reengineered OD processes, maintaining exceptional quality while cutting HR staffing costs by approximately $600,000.
20012004

Director, Training

Disney Worldwide Services
  • Led team of 30 to create comprehensive object-oriented training program in support of global SAP implementation.
  • Oversaw design and development of 89 courses to be delivered to 120,000 employees in 690 business units, 42 countries and 11 languages.
  • Met 100% of go-live deadlines and achieved exceptional ratings from trainees.
19922001

HR Business Partner/Performance Consultant

  • Quickly established newly created HR support function as a trusted business partner to the 600-person IT and Finance team.
  • Cut employee turnover 20% through new retention strategy and filled 80% of vacancies through internal promotion after creating succession planning system.
  • Redesigned training programs to teach new competencies and performance standards to 400 managers and executives.
  • Led administration of employee survey to 10,000 employees, achieving a 70% voluntary participation rate.

Education

Secondary Teaching Credential

University of Redlands

BA

University of California, Riverside

Served as a Judicial Intern with the United States Supreme Clerk in the Office of the Administrative Assistant to Chief Justice William Rehnquist.

MBA

University of Redlands

My Resume

Endorsements

"Jennifer Carlson is a brilliant HR consultant who is able to apply a combination of her own previous experience, detailed analysis, and great client relationships to assist client organizations in becoming more effective."Tom Johns, Manager, The Disney University.

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"Jennifer takes an innovative, intelligent approach to deliver practical business tools that are spot on."Andrea Widen, Director Organization Development, ACC Holdings. ----------------------------------------------------“Jennifer is one of those people you can't help but respect from the moment you meet her [...] I would follow Jennifer through a minefield, except that I know she wouldn’t allow it. Not until she had gone through first to make sure it was safe.”Ron Schrader, Director of Recruitment, ACC Capital Holdings.-------------------------------------------------------"Jennifer is professional, intelligent, knowledgeable, dependable and easy to work with and for."Monica Olague, Sales Operations Support Manager, Disney Mobile----------------------------------------------------

Jennifer is an extremely capable individual who approaches her work with enthusiasm and insight. She is highly focused and understand complex business issues as well as the day-to-day concerns of an organization."

David Natalizia, Senior Safety Representative, Disneyland Resort.

Consulting Services

Ask us for help with:

- Organization Development

- Executive Coaching- Leadership Development

- Instructional Design

- Curriculum Development

- Training

- Offsite Meeting facilitation

- HR Systems Implementation

- HR Project Management

- Change Management

My Company

JP Carlson Consulting adds business value through the development of human capital. 

With an accomplished track record and demonstrated success at aligning HR needs with business strategy, we move projects all the way from concept to completion.

We pay attention to details, we keep costs low, and we focus on adding immediate business value with every project we undertake.

Summary

I Help Individuals and Businesses Fulfill Their True Potential

After 18 years of senior-level HR experience, I founded my own consulting and executive coaching practice in 2007.  As an HR executive and now as a consultant, I have helped senior executives take their performance to new levels, I have redesigned organizations for greater efficiency. I have developed complex training programs for global organizations, and I have led major change initiatives impacting multiple business divisions. The common thread? My ability to help businesses achieve their true potential through effective HR management.

Whether you need small-scale coaching for 3 or a large training program for 3,000, I can design a solution that improves productivity, revenue and profit, raising the bar for your organization.

On a personal note, as a pet lover, travel enthusiast and avid snow skier, I bring a sense of fun and adventure to my work.