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Work experience


Intrigue Theatre

Freelance theatrical director/producer

Feb 2012Present

Director of Client Services

Succeed Management Solutions

· Manage team of Account Executives

- Serve as Platform Expert for SaaS Company

· Educational sales

·Handle day to day client needs

·Impliment ongoing training for clients

·Keep all staff trained and on task

·Facilitate in person and remote software launches

·Troubleshoot code issues

·Conduct training webinars

- Ensure customer service excellence

Mar 2007Aug 2011

Manager - Box Office

La Jolla Playhouse

·Responsible for maintaining all aspects of the Ticketing Office and overseeing 8-12 staff members, including hiring, firing, and payroll

·Ensured a standard of service excellence across the dept. through proper training and goal-setting 

·Managed implementation of all ticketing specials and activities, including promotions, events, and ongoing staff training

·Ran the timeline and implementation of all invoicing, printing and mailings ticket related campaigns 

·Worked closely with all departments; maintained all dept. filing &  tracking

·Provided customer service in person, by phone, email and written correspondence 

·Reconciled all financial transactions and reporting on daily, show-by-show, and seasonal events

·Demonstrated expertise in managing multiple venues, Tessitura software, and Microsoft Office Suite

Jun 2006Oct 2006

Teaching Artist

On Stage In School

·Worked with other teaching artist to put on a production of THE JUNGLE BOOK, including casting, running rehearsals and teaching theatre basics

·Worked with students of varied ages and developmental stages to make each child feel valued

·Fostered self esteem in all children through involvement

·Liaison for artistic director, parents, and school officials

·Planned and implemented student lesson plans

Aug 2005May 2006

Production Manager

Salomon Theatre

·Maintained all aspects of the Dept for a 3-show season and special events

·Administrative support to the Chairman of the Communication and Theatre 

·Responsible for entering and maintaining data for all shows, staff, and students

·Coordinated all design, printing and distribution of show programs

·Liason for all show managers

·Set up all events in TicketMaker software

·Planned and executed department meetings including setup and coordinating needs and deadlines

Jun 2006Mar 2006

Representative - Patron Services

San Diego Repertory Theatre

·Managed all voucher and in house ticket requests 

·Handled and corresponded with customers to resolve complaints and issues with subscriptions, offers, premiums, etc. by phone, email and written correspondence; prevented cancellations by utilizing excellent customer service skills

·Operated a multi-line phone system, processed internet sales, and acted as information booth for walk-up patrons

·Responsible for daily operations of membership renewals, billing, gift renewal for multiple shows and venues

·Demonstrated excellence in ProVenue software, attention to detail, and Microsoft Office Suite


Jul 2011Jun 2012

Master of Arts

National University
May 20022006

Bachelor of Arts



Webinar meeting setup, sharing, and presentations.
Not for profit arts ticketing system
Not for profit arts CRM system
Microsoft Office Suite
Experienced with:   Outlook Microsoft Dynamics Word Excel  


Jennifer brings a passion for communication and client relationships to your company, along with a special artistic perspective. She holds an advanced degree in communications, and, along with her years of experience in customer relationship management, has experience in live theatre direction, giving her a unique multi-dimensionality  that can truly serve to be the extra "something" every business wants in their organization.



Theatre Directing




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