Jennifer Sutton

Obtained insurance authorization for office visits, Collected co-pays, checked in patients/parents, open and close of office w/ entry key trustability, Utilized computer for electronic medical records program, file, phones, fax, and scanning as well.  Kept a calm, clean, and pleased lobby of children and their parents while maintaining a positive, upbeat attitude and serene demenor

Quickly and accurately scheduled radiology and ultrasound testing ordered by an office of over 30 Cardiologists. Educated patients on procedures and preparation for tests.  Maintained a fully scheduled, in-house ultrasound lab, providing the Dr's with exactly what they had ordered for our well informed patients.   Possessing the required level of tolerance and patience needed to communicate well with mostly elderly patient base.

Covered all aspects of 5 Orthopedic Front Offices when an employee was on vacation, or out sick.  Scheduling, Patient check in-and check-out, insurance authorizations, co-pays, end of business batch for credit cards, and all other forms of payment. Presented my "Best face" forward to represent the company in a positive, and professional way at all times.

Assisted Cardholders with Balance transfers, viewing their account online, credit limit increases, disputing unknown charges, explaining finance charges and any applicable fees.  Made decision to waive a fee when appropriate to do so. Offered additional Products available to the customers.  Upheld Confidentiality and maintained a positive repore with customers.