My Mission: To Provide the best possible Customer service Experience, enhancing & building upon over 10 years of Customer Service related skills, as well as 10 years medical profession experience, while remaining positive, teachable, and flexible in an ever changing industry.
Study of Human Behavior, Human Development, and Human Relations.
Diploma in Medical Assisting
An Associate of Applied Science Degree in Chemical Dependency Counseling
Provided medical care for hospice patient the final 2 months of his life and then became full time personal assistant/household management for Ms. Bonnie Allen. Driver, Cleaner, Cook, Shopper, handled incoming phone calls, assisted with bill payment, budgeting,and banking. Provided companionship, household organization, and management.
Obtained insurance authorization for office visits, Collected co-pays, checked in patients/parents, open and close of office w/ entry key trustability, Utilized computer for electronic medical records program, file, phones, fax, and scanning as well. Kept a calm, clean, and pleased lobby of children and their parents while maintaining a positive, upbeat attitude and serene demenor to best represent the clinic, the Dr., and myself.
Quickly and accurately scheduled radiology and ultrasound testing ordered by an office of over 30 Cardiologists. Educated patients on procedures and preparation for tests. Maintained a fully scheduled, in-house ultrasound lab, providing the Dr's with exactly what they had ordered for our well informed patients. Possessing the required level of tolerance and patience needed to communicate well with mostly elderly patient base.
Covered all aspects of 5 Orthopedic Front Offices when an employee was on vacation, or out sick. Scheduling, Patient check in-and check-out, insurance authorizations, co-pays, end of business batch for credit cards, and all other forms of payment. Presented my "Best face" forward to represent the company in a positive, and professional way at all times.
Assisted Cardholders with Balance transfers, viewing their account online, credit limit increases, disputing unknown charges, explaining finance charges and any applicable fees. Made decision to waive a fee when appropriate to do so. Offered additional Products available to the customers when aplicable. Upheld Confidentiality and maintained a positive repore with customers.
I learn best by diving right into a new task and perfecting from there
Knowledge and expertise in Microsoft Applications; Word, Excel, PowerPoint, Office, and easily find my way around new software with no difficulty
Both Verbal and Non-Verbal Communications; Active Listening, Proper Speeech and Pleasent Tone Level/Voice, and use of positive empowering words
Ability to properly prioritize data and organize different variety of information to see clearly what I am working with, where I am in the process and to easily and quickly access all pieces of data within each project until completion
although experienced... I know the importance of remaining teachable,always ready & willing to quickly learn new tasks, embrace change, remain flexible and versitile, and to take on new challenges as I hope to forever be improving and learning something