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Jennifer Sutton

Flexible, Versitile, Capable, Service Minded Professional with Integrity

Mission

 My Mission: To Provide the best possible Customer service Experience, enhancing & building upon over 10 years of Customer Service related skills, as well as 10 years medical profession experience,  while remaining positive, teachable, and flexible in an ever changing industry.

Education

Mar 2010Present

Bachelor's Degree in Psychology; not yet completed

University of Phoenix

Study of Human Behavior, Human Development, and Human Relations.  

January 2003February 2004

Medical Assistant; Clinical

International Institute of the Americas

Diploma in Medical Assisting

Jan 1993May 1996

Chemical Dependency Counseling

Rio Salado Community College

An Associate of Applied Science Degree in Chemical Dependency Counseling

Work experience

12/2016, 07/201701/2017, 10/2017

Package Handler

UPS                                                               
05/201107/2016

In Home Caregiver & Personal Assistant

Self Employed by Mrs. Bonnie Allen

Provided medical care for hospice patient the final 2 months of his life and then became full time personal assistant/household management for Ms. Bonnie Allen. Driver, Cleaner, Cook, Shopper, handled incoming phone calls, assisted with bill payment, budgeting,and banking.  Provided companionship, household organization, and management.

January 2011May 2011

Front Office Medical Receptionist

Arizona Pediatric Eye Specialists

Obtained insurance authorization for office visits, Collected co-pays, checked in patients/parents, open and close of office w/ entry key trustability, Utilized computer for electronic medical records program, file, phones, fax, and scanning as well.  Kept a calm, clean, and pleased lobby of children and their parents while maintaining a positive, upbeat attitude and serene demenor to best represent the clinic, the Dr., and myself.

Feb 2009Apr 2010

Radiology Scheduler; Specials Dept.

Cardiovascular Consultants ltd.

Quickly and accurately scheduled radiology and ultrasound testing ordered by an office of over 30 Cardiologists. Educated patients on procedures and preparation for tests.  Maintained a fully scheduled, in-house ultrasound lab, providing the Dr's with exactly what they had ordered for our well informed patients.   Possessing the required level of tolerance and patience needed to communicate well with mostly elderly patient base.

Jan 2006Feb 2009

Front Office Medical Assistant; Float

The Orthopedic Clinic Association

Covered all aspects of 5 Orthopedic Front Offices when an employee was on vacation, or out sick.  Scheduling, Patient check in-and check-out, insurance authorizations, co-pays, end of business batch for credit cards, and all other forms of payment. Presented my "Best face" forward to represent the company in a positive, and professional way at all times.

Feb 1999Aug 2001

Customer Service Rep/Sales & Website Support  (Call Center)

Discover Card

Assisted Cardholders with Balance transfers, viewing their account online, credit limit increases, disputing unknown charges, explaining finance charges and any applicable fees.  Made decision to waive a fee when appropriate to do so. Offered additional Products available to the customers when aplicable. Upheld Confidentiality and maintained a positive repore with customers. 

01/200901/2010

Specials Dept; Radiology & Ultrasound Testing Scheduler

Cardiovascular Consultants (CVC) Phoenix, Az.
  •  high volume phones
  • communicate with insurance companies & workmans comp case managers
  • obtain patient benefit details and acquire any needed authorizations
  • providing necessary documents to prove medical necessity
  • Scheduled all Radiology & Ultrasound tests and post testing follow up appointments. 

Skills

Quick to learn new tasks

I learn best by diving right into a new task and perfecting from there

Advanced Computer Skills

Knowledge and expertise in Microsoft Applications; Word, Excel, PowerPoint, Office, and easily find my way around new software with no difficulty

Interpersonal Communication Skills

Both Verbal and Non-Verbal Communications; Active Listening, Proper Speeech and Pleasent Tone Level/Voice, and use of positive empowering words

Organizing & Prioritizing

Ability to properly prioritize data and organize different variety of information to see clearly what I am working with, where I am in the process and to easily and quickly access all pieces of data within each project until completion

Quick to learn new tasks; teachable

although experienced... I know the importance of remaining teachable,always ready & willing to quickly learn new tasks, embrace change, remain flexible and versitile, and to take on new challenges as I hope to forever be improving and learning something

References

  1. Cathy Evensen ; Human Resources @ The Orthopedic Clinic Assoc. 2222 E. Highland Ste 300: Phoenix, Az  85016. phone # 602-277-6211
  2. Nancy Rhodes ;Owner & Creator of The Furniture Affair. 350 E Bell Rd Ste 8.  Phoenix , AZ 85022. phone # (602) 863-9955
  3. Jerry Jeter ; Pipe Fitter/fire safety equipment installation for Abrigo Fire Protection  A long time friend.    Laveen, AZ                          phone# (623)202-8235

   

Certifications

Jul 2009Jul 2009

Superior Customer Service Award

Cardiovascular Consultants