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Jennifer Strouss

Customer Service /Client Satisfaction Specialist

Work History

Bacara Resort & Spa

November 2016Present

Spa Concierge

Bacara Resort & Spa, Santa Barbara, CA

Provides warm and welcoming experience for Spa and Resort guests. Professionally handles all aspects of guest scheduling, check-in, check-out, and billing.  Cheerfully resolves guest concerns and engages resort resources to provide optimum service and satisfaction.  Applies knowledge of Forbes 4 Star service and facility standards to all interactions.  Actively promotes sales of retail products, treatments, and service enhancements to generate maximum profits  for Spa.  Recognized on TripAdvisor for exemplary engagement and attention to guest needs and requests

Sage Catered Events

Oct 2015June 2016

Event Specialist/Server

Sage Catered Events, Inc. Berwyn, PA

Responsible for providing exemplary service for high end special events including weddings, conferences, and designer product launches and promotions at retail establishments and luxury venues. Selected for position based on professionalism, exceptional interpersonal, communication and leadership skills including the ability to build positive and productive teams. 

Louella Style, LLC

Aug 2014Apr 2015

Store Manager

Louella Style, LLC. Malvern, PA

Managed opening and operation of upscale boutique including site selection, floorplan development, purchasing, HR, staffing, store policies and procedures, inventory control, vendor relations, social media, and merchandising.  Role required skill in marketing and coordination of special events to successfully introduce store/brand into new demographic. 

JMcLaughlin LLC

Feb 2013Jun 2014

Lead Sales Associate

JMcLaughlin, LLC. Brooklyn, New York

Managed all aspects of store operations at exclusive Main Line Philadelphia boutique. Cultivated and serviced discriminating clientele with exceptional customer service and attention to detail. Selected, coordinated and staffed trunk shows throughout region resulting in 11% increase in sales for store and promotion to management training program.

Education

Arizona State University

B.Sc

Bio-Agriculture/Pre Veterinary Science Degree

University Honors Program, Deans List

Forbes Travel Guide 

Jan 2017Present

Forbes Travel Guide Hospitality Training 

Learned rigorous and proprietary service and facility standards required for prestigious Star Rating system 

Cornell University School of Hospitality Management

Jan 2106Mar 2016

Introduction to Global Hospitality Management

Course covered introduction to strategy, real estate, marketing, and HR management

Professional Bartending School

Jan 2106Feb 2016

Certificate of Completion

Learned fundamentals of bartending including 125 drink recipes, rules of bartending, pouring, bar setup, background on wine pairing and craft  beers, tips of the trade

Hobbies and interests

Being socially active and civically engaged in Santa Barbara