Customer Service - Retail

  • Burlington ON

SOCIAL MEDIA SUMMARY

Collaborate with team members to develop unique strategies that enhance the social experience of followers. Maximize company resources and utilize platform building tools to grow and stimulate target demographics; promote content, polls, contests and drive traffic to the site. Identify trends, empower the community and its leaders to connect with each other. Interact and engage with followers on a level that is personal to ensure their expectations with the brand and its message is not just met, but embraced.

REPORTING Summary

Committed to relaying the news story to viewers and readers with the utmost accuracy, integrity and professionalism. Work around roadblocks and creatively source information that may be difficult to acquire. Be relentless and thorough when combing through all details of a story. Use personality and interpersonal skills as keys to open up angles of subjects who are uncomfortable disclosing honest opinions. 

Work History

Work History

Video Content Producer and Reporter

PokerNews
Jan 2014 - 2015

Travel to prestigious live tournaments hosted by the World Series of Poker (WSOP) and PokerStars European Poker Tour (EPT). Creatively cover and request limited interview time with players in search of various trophies, bracelets and high cash rewards. Provide daily news updates regarding field sizing and prizes, previous winners as well as lifestyle pieces and features. Shoot all major winner interviews and upload to site. Accurately report on controversy surrounding the industry as well as educating viewers with poker strategy pieces. Shoot 'Welcome' video at each stop with a tour around town and what each city has to offer culturally. Efficiently interact with the community using social media to answer time-sensitive tournament questions. 

EPT San Remo - Full Playlist

EPT Monte Carlo - Full Playlist

Sideline Reporter  and Video Replay Operator

Intercounty Baseball League (IBL) and Ontario hockey league (OHL) hosted by RogersTV
Aug 2011 - Sep 2014

Report and host live baseball games in the Kitchener-Waterloo region for the Kitchener Panthers, Brantford Red Sox and Guelph Royals throughout the entire 2013-14 regular season including post-season.

Welcome the audience to game day, introduce the announcers and provide between-innings interviews as well as post-game commentary. Work directly with mobile producers to ensure cohesion with sponsorship ads, special announcements and overall live-to-air fluidity.

Live video replay operator for various levels of junior hockey in Ontario. All replays are showed throughout broadcast and used as visual aids for commentary and post game analysis. All kept footage is uploaded and referenced for the athletes of the future, captured by the operator.

Community Manager

Eyedro
Jun 2013 - Jan 2014

Ambassador for energy efficiency and smart metering service that provides real-time energy monitoring from various devices. Communicate directly with electricity providers and home-owners on how to use the monitor. Manage and aid the community of users via facebook page and twitter feeds while also promoting compelling enviro issues that are discussed in forum format.

Communications Co-ordinator

InGamer Fantasy Inc
Apr 2012 - Apr 2013

First line of contact regarding any inquiry on a new format of fantasy gaming; NFL, NHL, NBA nightly challenges with real-time player options. Shoot promotional and information videos, write strategy and lifestyle pieces to entice different demographics into fantasy sports. Manage all social media streams and utilize tools to maximize viewership and fan interaction on multiple screens.

Education

Education

Diploma in Radio and Television Broadcasting

College of Sports Media
2008 - 2010

Small groups that focus on newsroom, studio, mobile productions and On-Air situations. Writing courses for various forms of media as well as technical aspects including camera work, post-production editing and radio producing are also part of the curriculum.

Skills

Skills
Bilingual
Fluent speaking in English and French. Intermediate skills for reading and writing.

Portfolio