Conduct general reviews of existing partner's businesses to identify targeted merchant industries, areas for improvement, pricing changes, and to analyze additional growth potential.
Manage and track application submission, activation, processing volume, and revenue.
Work closely with partner's to create and implement new residual and bonus programs. Handle special pricing requests for merchant's, sales agents, and Independent Sales Offices.
Negotiate contract terms for new partners and portfolio buyouts for those that want to sell their books of business.
Trusted advisor on industry trends, card associations rules and regulations, interchange qualification requirements, POS Solutions, Mobile Processing Options, Gateway/Virtual Terminal compatibility and integration requirements.
Aumtech Business Solutions, LLC
Accountable for overseeing all facets of daily business operations, such as sales, marketing, financial management, and business analysis.
Held responsible for creating documentation for technical systems, training end users, and collaborating with IT, product vendors, and external consultants to ensure specification are feasible and compatible.
Provided support to stakeholders during development/test phases, participated in test plan development and testing, supported system setup, and acted as a subject matter expert (SME) post-launch.
Developed training documentation and other documentation as required.
Monitored and reported on established Service Level Agreements (SLA's) which accurately reflected performance.
Extensive experience working in a multi-vendor environment providing similar services.
Demonstrated leadership and organizational skill with ability to transfer technical knowledge, counsel/mentor.
Merchant Card Services
Directed daily operations, hired/scheduled/terminated staff, and oversaw new accounts, underwriting, risk management, customer service, and technical support.
Handled new account processing, installation, training, and customer inquiries for a portfolio of 1,500 merchants, including technical support and customer service issues.
Evaluated vendor options/products. Negotiated contract terms including pricing, SLA, and user training.
Merchant Billing Services
Resolved operational issues, assisted with equipment/process techniques, evaluated workflow, and conducted on-the-job (OTJ) training, classes, and training sessions to teach principles/techniques.
Managed five employees, assembled materials/supplies for training courses, and supervised conversion accounts from a merchant's existing platform to the FDR Omaha, Nashville, and Cardnet platforms.
Cross-trained between various departments to ensure all employees were knowledgeable in all aspects of the credit card processing industry.
Signature Card Services
Provided assistance regarding the operations of the processing center, including customer service, technical support, terminal deployment, QC, and escalated merchant issues.
Extracted/analyzed merchant processing reports to ensure proper account setup while responsible for identifying/correcting accounts that are downgrading rates due to incorrect setup.
Interacted with First Data/Vital Client Reps and handled reject reporting for two bank portfolios.
Technical Support Supervisor
Managed call center operations, ensured shifts were staffed properly, monitored research according to account needs, and acted as a point of contact for escalated issues.
Maintained third-party vendor relations for gateways, virtual terminals, POS systems, and credit card terminal manufacturers.