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OBJECTIVE

Jan 2007Sep 2015

Senior Account Manager (Current Position)

CSL Mobile Limited- PCCW HKT

Sales Management

Solution Selling / Key Account Management/ Customer needs Assessment/ Problem Solving/ Relationship Building/ Revenue Increase

Objective

I am seeking for a senior position in the Telecommunication service industry focusing on major account segment. I will use my many experience and education to increase the company’s reputation and profitability.

Professional Experience-

Developed and expanded existing customer sales by near $9 Million in 2014 and I am honor to gain the Golden Achievers in Corporate Team. 

Worked closely with company executives to identify new business opportunities, securing in base account development, project planning, sales presentations. Developed and executed annual sales plans and strategies for Retailing, Transportation, Healthcare and Banking and Finance territory.

- Exceeded sales quota by 204% annually for 2 consecutive years. Grew sales to $9 million within 12 months and gained Gold Achiever in 2014/2015 (2nd Top performer)

- Negotiated solution contract of system integration yielding $3 million in annual sales.

- Grew existing customer base by an average of 80 new accounts annually through fundamental sales practices: telemarketing, prospecting and networking.

- Coordinated with marketing and legal department on the details of contracts terms , payments scheme and sales contracts liability finalized.

-Gathered all relevant materials for bid processes and coordinated bidding and contract approval. 

Jan 2002Jan 2007

Account Manager

CSL Limited

Account Manager - Primary customer contacts for the corporate customers and maintain customer data base record in accurately.

Provided end-users pre and post sales support of mobile product and Services. In developing and implementing sales plan to achieve sales targets.

To project monthly and quarterly forecast to management. To represent in assigned territory and build strategic business relationship with professional and friendly manner.

Develop tailor made solution to customer potential needs. Develop account plans and identify upgrade opportunities on time.

To collaborate with marketing on launching events and new product campaigns. Liaise closely with vendor and key accounts to attain mutual understanding and support of the company.

Effective to work with sales consultant/technical team to ensure product solutions meet customer requirements.

To generate ideas for all campaign, launch meetings and new event. Consistently achieved yearly sales target in 2003/2004/2005/2006 and 2007.

Jan 2001Jan 2002

Customer Service Executive 

PCCW Limited

Customer Executive - Promoted to Account Manager in 2002 Deliver excellent after sales service and value added mobile solution to Top 10% spending VIPs by regular review meeting.

Provide instantly customer feedback and understanding business specific requirements. Promoted to Account Manager after only 11 months in position. Provided onsite training. Effectively controlled the release of proprietary and confidential information for general client lists.

Jan 1996Jan 1997

Shop Manager

HK Telecom

Shop Manager - Delivered excellent customer service by greeting and assisting each customer.

Opened a new store location and assisted in recruiting and training new staff.

Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to store resource allocation.

Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with CRM, team, customers to produce" The Best Attitude" review.

Education

20142015

University of Illinois at Urbana-Champaign

Specialization in Digital Marketing

Specialization in Digital Marketing included: Digital Marketing Analytic, Theory, Channel Landscape and researching  from Social Media, total 5 module to be completed in Dec 2015.

This new knowledge and enhanced skill set enables my address the marketing team business capabilities and cross functions optimization base on my current project management skill.

20122014

University of Wales

Master of Business Adminstration

A master of Business Administration (MBA) which included corporate finance, marketing, business strategy, project management and other specialized class dealing with production and commerce. In my current job, it allow me to more understand top management what they are thinking and Return on investment in their company.

PERSONAL DETAILS

Married

Nationality: Chinese

Address: 23/F PCCW Telecom Tower, 979 King's Road, Quarry Bay, HK.

Reference

Certifications

20142015

Managerial Accounting, Cost Calculation, Systems,

Accounting for management focus on the crucial role which financial information plays in decisions made by management teams on Cost Accounting Fundamental, Financial Analysis.