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Jennifer Koivu

Administration Assistant / Customer Service / Data Entry / Insurance

Professional Profile

Dedicated to performing the highest level of internal and external customer service and will go above and beyond my basic job expectations.  An enthusiastic team player, self starter with strong administrative, customer service and insurance background.  Quick learner who demonstrates an open attitude to new ideas. Effective verbal and written communicator who establishes strong professional relationships with clients, co-workers and other business associates.

Work History

Jul 2014Oct 2015

Surety Bond Coordinator

Surety Placement Services, LLC

Set up, directed and maintained all daily support/customer service for a large book of Contract, Commercial, Miscellaneous and Renewal surety bond accounts. Reported, scanned and uploaded surety bond information to  internal systems.  Responsible for running credit reports, file management, preparing all bond orders, client documents and assuring accuracy for each .

Nov 2013Feb 2014

Customer Service Representative / Commercial Line Service Center

The Hanover Insurance Group

 Analyzed, clarified and resolved incoming inquiries about account related questions, billing, policy endorsement and reinstatement requests. Provided new business and renewal quotes to agents and direct policyholders. Accurately documented all customer interaction and transactions.

May 2011Nov 2013

Lawyer Professional Liability Underwriting Assistant

The Hanover Insurance Group

Reviewed new business submissions, renewal applications, obtained requested information, verified the accuracy and completeness of related documents. Processed new and existing insurance policies modifications, updated company records to reflect change requests. Prepared rating, account and loss summaries.

Nov 2007Mar 2011

Legal Assistant / Case Management / Intake Coordinator

Rasor Law Firm

Drafted fee agreements, representative letters and other intake documents for attorney approval, calendar consultations, meetings and deadlines.  Managed all client intake processes. Responsible for communicating with clients and third  parties. Managed task lists and timelines for a full service law firm with 12 legal counsels.  Performed general office duties and provided support to law clerks and attorneys.


Aug 1997Dec 2001

Bachelor of Applied Arts - Recreation, Parks and Leisure Services Administration

Central Michigan University

Concentration:  Community / Non profit

Deans List, 2001

Summary of Qualifcations

Desire to achieve, excel and evolve

Relish challenge

Ambitious and goal oriented

Positive and competitive attitude