Worked with company systems such as SAP and LiveChat and diligently completed all assigned tasks, working overtime and alternate hours as needed.
Interacted with 30+ sales representatives and over 100 business partners in US and Canada, ensuring reliable and high speed service to small and large business customers.
Created and maintained departmental and company-wide documents (contact lists, training documents, quick reference sheets, etc.) on an ongoing basis.
Intranet Wiki Creation
Implemented the first departmental intranet site for Customer Care team using HTML, leading to the creation of a company-wide SharePoint intranet site which I helped create and maintain with the IT Team.
Remote Work Implementation
Worked with HR and Customer Care Leaders to implement the first ever remote work team at Roma Moulding as a beta test. Provided a Case Study to support the business needs as well as the benefits to the team and the company as a whole.