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Jennifer Gough

Implementation Manager, Account Manager

Work experience

March 2016May 2016

Manager I

RealPage, Inc.

-Managed an overseas implementation team for various SaaS marketing products
-Developed and implemented new QA procedures
-Created training documents for internal teams and clients, such as product user guides, webinar training materials, and manuals for implementation specialists and consultants
-Worked with product managers to improve performance and value of products

August 2013February 2016

Implementation Consultant IV

Realpage, Inc.

-Managed client relationships during implementation of SaaS marketing products
-Conducted live webinar trainings for clients on various SaaS marketing products
-Exceeded annual contract value activation goals
-Trained a new overseas team on implementation procedures - created training videos, conducted live webinars, and created training manuals
-Was a "go-to" product knowledge expert for various products, training and supporting various teams such as sales, account management, and technical support

August 2010August 2013

Account Manager II

RealPage, Inc.

-Built and maintained strong customer relationships, served as a direct contact for technical support escalations
-Implemented new clients on SaaS products and conducted webinar trainings
-Served as a team mentor and product knowledge expert
-Primary contributor to many internal and client user manuals, having created hundreds of pages of documentation for SaaS products, user interfaces, and SOP
-Consistently met and exceeded goals for retention and contract renewals
-Supported sales team by providing information on new and upselling opportunities

January 2010August 2010

Marketing Services Assistant 


Consistently worked for one company as a temporary worker, supporting a marketing team:
-Data entry
-Handled trade show registration, shipment of supplies, and accommodations for attendees
-Filed and submitted expense reports for marketing team and director of client services
-Handled printing and purchase of promotional materials such as flyers and tchotchkes



Associates Degree

Sacramento City College


Account Management
Microsoft Office Suite
Writing training documents
Camtasia video editing
Adobe Creative Suite