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Jennifer Gillam

Manager on duty/administrative assistant

Work experience

2009Present

Manager On Duty/Admin and Membership Manager

Manager On Duty/Admin and Membership Manager. Maintaining customer satisfaction through development of employees and delegating goals and making sure we meet our objectives in a fun yet relaxing environment. We encourage empowerment of our employees and making sure staff moral is always number one as well.

20102011

Lead Host

The Melting Pot
Lead Host Torrance CA Trained and managed front desk duties as the Lead host and provided exceptional customer service for guests and staff. Conducted and maintained overall in and outflow of customers on a daily basis. Anticipated, oversaw and systematically managed seating for all servers. Complete Knowledge of seasonal Menu changes and updating fellow host members. Anticipated and resolved potential errors from happening.
20062008

Spa Coordinator

Murad Inclusive Health Center and Spa
Spa Coordinator El Segundo CA Arranged appointments for customers and complete knowledge of Murad products. Building client regimen for clients skin care needs. Checking in/out for spa appointments and entering data cards. Data intake and entering, booking multiple appointments. High inbound calls and maintained balancing of schedule for therapist. Monthly trainings on new products and knowledge of all ingredients. Helping with new treatments and assisting managers with any projects.

Education

Jan 2007Jun 2016

A.S

EL CAMINO COLLEGE

Business Administration with emphasis in Business Marketing. GPA 2.8

Jan 2009Aug 2010

Flavio's Beauty School

Cosmetology School, some hours done still in process.

Skills

Microsoft Office, Spa Millennium, Burke Williams FTS pos system. CPR certified