Download PDF

Jennifer Byrd, ACC CPC

Senior Organizational Effectiveness and Performance Professional

  • Elmhurst IL
  • 630-991-8144


Enthusiastic and multi-talented OE/OD/HR Professional certified in Performance and Leadership Coaching. Over 15 years' experience in partnering with leaders to achieve aggressive business objectives while managing change for long-term organizational effectiveness. Practiced in evaluating processes and procedures and making recommendations on efficiency and operational improvements that positively impact the bottom line. Highly effective at using breakthrough coaching techniques to help individuals and groups develop their influence and impact while increasing life balance. International experience.

Key Competencies

Human Resources Management - Organization Development – Performance and Leadership Development – Strategic Planning & Analysis – Change Management – Client Support & Satisfaction – Communication – Project Management – Operations & Finance – Strong Technical Aptitude

Work History

May 2016Present

Strategic HR Business Partner (sHRPB)

Global Eagle Entertainment - Aviation/Connectivity Business Unit

Partner with other members of Senior Leadership in aligning and engaging people to achieve desired results in support of the overall satellite-based, connectivity solutions business strategy. Focus priorities to customer, employee performance and shareholder interest. Build capabilities and success road-map, assess root causes, retention planning, top-grading, development gaps, structure changes, cascading goals, and other strategic requirements that turn people performance into business performance. Member of Business Unit's Senior Leadership Team. 

Nov 2007May 2016

Senior Consultant and Performance/Leadership Coach

ESSE Performance Coaching/Byrd Group LLC

Conduct people and organization performance analyses. Advise and coach leaders on organizational effectiveness,  resource alignment and action plans for appropriate change. Work with functional partners to facilitate change management initiatives for groups and individuals. Coach and train executives, front-line managers and employees. 

  • Averted bankruptcy for a client and increased net profits by 70.1% in first year and 83.7% in second year as Interim President.
  • Designed and implemented a new compensation & sales incentives plan resulting in workforce stabilization with a 25% turnover reduction and 90% revenue increase.
  • Successfully coached client through rapid and continuous operational changes while continuing to increase sales revenue and decrease operating expenses.
  • Coached Sales Executive on leadership performance resulting in acceptance of a previously rejected $1.6M investment proposal.
Dec 2003Oct 2005

Director USA & Global Head of Product Development

BlueSpace Federal (acquired by Sterling Computers)

Launched and directed US subsidiary at start-up phase including scouting location and lease negotiation. Planned and directed all aspects of US operational and Human Resources policies, objectives, and initiatives. Created ramp-up staffing plan and designed a scalable Total Rewards Plan for USA. Contributed to the global strategy for the product line. Ensured product deliverables were within budget, on schedule and of superior quality. Assisted with due diligence during investment rounds. Managed $1.5M budget. Provided leadership for multiple teams across three global time zones. Drafted action plans and led meetings with company executives to review product status and proposed changes. 

  • 4-month international assignment - London, UK
  • Defined revenue model and marketing strategy targeting HR industry professionals resulting in additional capital investments.
  • Led site launch of testing center in Bucharest, Romania.
  • Researched cultural differences & designed  HR Total Reward Plans for Bucharest, Belgium and London. 
Jan 2000Jan 2004

Human Resources & Organizational Development Consultant

JR Nybo, Inc

Performed organizational effectiveness analyses. Designed and developed programs and processes to align human capital with client leadership objectives and company goals. Strategically integrated effective HR processes and practices into broader operations. Developed training and implemented appropriate change management initiatives.

  • Designed effective leadership development program and internship program for Fortune 500 client.
  • Managed sensitive communication and change management in response to 30% reduction in force and closing 200 offices in strategic restructure.
  • Developed internal technical resource for employee communication, knowledge sharing and employee self-service.
  • Developed, administered and presented qualitative analysis of employee climate survey from 3500 employees nationally.
Jul 1998Dec 1999

Business Systems Analyst

Aon Hewitt

Analyzed and translated clients' business objectives into technical requirements. Established project scope and provided project definition to client and project team. Developed self-service websites and IVR systems for Fortune 500 clients' benefits programs and performed technical project management for client delivery. Provided expertise to client teams on defined benefits plans.

Jun 1997Jul 1998

Recruiting Manager


Managed recruiting functions for Midwest Management Consulting Services. Managed campus relations at 5 top-tier universities including presentations, career fairs, advertisement and budget management. Created outreach sourcing program to attract semi-experienced, entry-level consultants.

Apr 1993Jun 1997

Human Resources Generalist

Baxter Healthcare Corporation

Developed MBA recruiting program for Renal Division. Led corporate initiative to integrate Work Life balance features into elaborate internal staffing system for 65, 000 employees. Project included defining technical functionality, change management and employee communications & marketing.



Associate Certified Coach (ACC)

International Coaching Federation (ICF)

Certified Professional Coach (CPC)

Institute for Professional Excellence in Coaching (iPEC)

Energy Leadership Index Master Practitioner (ELI-MP)

Institute for Professional Excellence in Coaching (iPEC)

Assessment tool for perceptions, attitudes, behaviors, and leadership performance.

COR.E Performance Dynamics Specialist (CPDS)

Institute for Professional Excellence in Coaching (iPEC)

Development program for mastery in talent performance.