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Jennifer A. Novak

I am currently looking for a full time position in an environment that offers the opportunity for growth, believes in team work, and the opportunity to help the company advance efficiently and productively.

Work experience

Sep 2014Dec 2014

Receptionist/Customer Service

Young's Insurance Services, INC
  • Responsible for scheduling appointments for the owner and agents
  • Handled mail and basic cleanliness of office
  • Answered basic questions regarding Medicare Supplemental and Medicare Advantage Plans
  • Assisted customers with calls to insurance companies if needed
  • Assisted customers with billing issues/inquires
Nov 2012May 2014

Merchandise Service Coordinator

Ulta Beauty
  • Responsible for stocking and shipping store product
  • Provided training of new employees when necessary
  • Made sure weekly goals were met
  • Responsible for keeping stores customer service rate above 70%
Mar 2011Sep 2011

Care Associate/PreCertification

Care Allies
  • Responsible for gathering information to perform medical pre-certifications
  • Advised patients and/or Facilities if medical review is required
  • Added case for patients, doctors, hospitals and facilities
  • Added procedure and diagnosis codes into system
  • Advised inquirer if per-certification was approved and if it was not what steps needed to be taken.
  • Assigned pre-certifications that needed review to appropriate nurse
Sep 2007Jun 2008

Records Coordinator

  • Reviewed over 100 medical records for rush status cases
  • Called facilities (hospitals, doctors office, hospital attorneys, Schools, etc...) for status on legal requests sent for attorneys
  • Issued legal requests, such as subpoenas, signed authorizations and/or Court orders



Medical Billing and Coding with Medical Terminology

Community College of Beaver County