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Work History

20112016

Maintenance/Service Supervisor

KONE Inc
  • Supervised service/maintenance departments, 10 direct reports
  • Managed labor hours, material expenditures, and billable repair budgets ($240K+/m)
  • Safety and training, payroll review and approval
  • Revised billing process resulting in reduction of credits and improved client payment times
  • Maintained 100% equipment/end user safety and technician safety audits
20082011

New Installation Business Coordinator 

KONE Inc
  • Project coordinator assisting New Installation Manager and sales team through all phases of construction and project close out
  • Project reporting and documentation
  • Parts/tools purchasing and equipment rentals
  • Purchase orders, payroll processing, progress billing & collections
20062008

Inventory Clerk

SSM Healthcare
  • Inventory management, improved storage layout & identification
  • Shipping, receiving
  • Responsible for integrity, expiration, and confidentiality of donor tissue
  • Fulfillment of procedure specific operating room orders for scheduled and emergency operations
20022006

Copywriter/Editor

WordUp! Copywriting
  • Copywriting for web, print, interactive CD-ROM
  • Biographer, Vocal Artist, script writer for vocal performance
  • Development of marketing materials for clients and in-house, slogan creation
20022006

Parts Department Manager

All American Sleeper
  • Inventory management, reconciliation
  • Purchasing, cost savings via vendor sourcing and negotiation
  • Shipping, receiving, dispatching & coordinating local deliveries
  • Increased sales from $11k/m to $42k/m
20012002

Senior Creative/Technical Writer

Knowledge View, Inc
  • Copywriting, editing, biography writing, slogan creation
  • Develop marketing and training multi-media materials
  • Write and develop visual based training for software, installation guides, equipment operation manuals
  • Script writer for vocal performance
  • High profile clients: Staples, GE, Fannie Mae/Freddie Mac
19982001

Project Manager/Technical Writer

OPC, Inc
  • Project management consulting, due diligence
  • Technical writing for software installation guides, and IT Help Desk procedures
  • VP of Finance/Owner, AP/AR, Hiring and management of subcontractors
19961998

Lead Service Coordinator

Ryder Transportation
  • Schedule fleet maintenance, improved maintenance compliance from 72% to 98% first year
  • Coordinate workload for up to 10 mechanics
  • Facilitated break down & accident recovery, and Hazmat remediation with local and state authorities
19891996

R&D Lab Technician

Publix Super Markets
  • QA testing and solution provider, developed visual standards manual
  • Raw materials testing & approval, vendor sourcing
  • Develop and improve product lines, efficiency implementation
  • Developed and implemented testing procedural manual & recipe database
  • Developed and implemented sanitation standards, Performed GMP audits, CFR Chapter 21.10, HACCP
  • Implemented Kosher status for the facility
  • Lead project manager for QIP for multiple improvements across a variety of product lines
  • Identification and realization of $200,000/y via formulation and process effeciencies 

Education

Intermediate Microsoft Excel Certification

Executrain

Advanced Microsoft Word Certification

Executrain

Nursing Science

Chattanooga State Technical Community College

Skills

  • Microsoft Office Suite, SAP, Visio, Lotus Notes, Quark Express, Quickbooks Pro, SIS, HBOC, Goldwave, Goldmine, ACT!, AS-400, Adobe Pro, Agency Anywhere, NCD, TALX, E-Verify, Credit Strategies, Remedy, and other propriety programs for dispatch management, GPS beacons, mapping, payroll, and reporting
  • Medical Terminology
  • Type 85wpm, 15, 000kph
  • OSHA 10-Hour
  • Notary Public
  • Writer for Publix Bakery Newsletter & Publix Super Markets Magazine
  • Editorialist for non-profit organization website

Awards

Publix Good Samaritan Award