Educated employers and individuals on COBRA related services such as open enrollment, benefits and eligibility. Kept strict attention to detail and adhered to all federal guidelines when researching benefits for members. Provided assistance to participants with all inquiries and researched more complex situations for clients and participants by reviewing state or Federal legislation as well as through all other appropriate means to find resolutions. Supervised the timely mailing of a range of COBRA notices and letters. Remained up to date on latest insurance related legislation and industry relevant training to remain knowledgeable and ready to assist customers with their compliance issues. Other duties included,identifying areas for system enhancements, composed user specs, tested new software and created procedure handbook for departmental trainees.