I am known for my enthusiastic and engaging training style. I interact well with everyone from front-line personnel to top executives, and I have the leadership skills to inspire and motivate. My diverse and broad-based background has sharpened my organizational and analytical skills. As a strong interpersonal communicator, I have consistently built rapport in my training programs. My goal is simple; invite people into the heart of transformation by creating a connection through their passion, their purpose, and their unlimited potential.
I am a performance consultant, facilitator, and educator with over 13 years of experience in Performance and Training. Throughout my career I have successfully conceptualized, developed, and implemented innovative technical, soft skills and leadership training programs that responded quickly to emerging needs and trends.
Jul 2009 - Present
Regional Learning and Development Officer
Deliver soft skills and management training for local staff and UK diplomats based at posts within the Central/North American and Caribbean regions.
Contributes to the design and development of training curriculum. Ensures that staff has the opportunity to receive the required training and development.
Monitors the implementation of learning and development strategy in line with the business plan and performance.
Implements revisions to course materials as necessary to improve training effectiveness.
Assists in running needs assessments and skills gap analysis as and when required.
Exchanges information on design changes and share experiences with other officers and managers within the network.
Oct 2005 - Jul 2008
Senior Corporate Trainer
Developed curriculum adhering to compliance, corporate policies and procedures as well as maintain LMS system.
Enhanced the quality of sales by implementing, coordinating, and facilitating all sales training programs for business needs.
Improved and increased customer service results by conducting train-the-trainer sessions, selling skills, customer service and presentation skill courses.
Managed comprehensive operations and training resources for all branch personnel and created succession plan.
Used knowledge of adult learning theories to assess training needs and recommend effective training methods and programs.
Provided over 100 managers with the fundamentals of consultative selling and prospecting tools and training.
Researched, evaluated and provided executive summaries identifying training needs, resources and training development options.
Implemented, monitored, evaluated, and modified training programs as needed at various branch locations.
Jun 2002 - Jul 2004
National Performance Consultant
Developed and coordinated curriculum and training pilots of various courses.
Trained over 200 employees including senior management, and executive staff. Utilized strong platform skills in orientation and training of new hires within a classroom environment.
Maintained ongoing contact with managers to assess business and training needs.
Traveled extensively to various branches across the U.S. while coordinating, facilitating and delivering a variety of training courses.
As a future graduate of the Organizational Development and Leadership Program I can continue to assist organizations meet their growing need to enhance an understanding of people, organizations and markets within the work environment.
With the knowledge of integrating organizational development and leadership theories and practices I am able to:
understand the critical relationship between individuals and organizations;
understand and work toward solving organizational problems;
apply vital knowledge and practical skills to my work immediately;
integrate and optimize my past experiences with current knowledge and other best practices;
increase my productivity and effectiveness for job enhancement and mobility.
My ultimate goal is to acquire my PH.D from this extraordinary institution and I am working hard to accomplish this meaningful task.