Jennifer Munsie, Ph.D., M.S.W.

Jennifer Munsie, Ph.D., M.S.W.

Work History

Work History
Aug 2009 - Present

Key Account Manager/Academic Consultant

EnglishBusiness GbR

Responsible for the entire sales process of communication consultancy products from new client acquisition through to contract negotiation and subsequent customer relationship management. Tasks include: Market research, new client acquisition contact, product portfolio presentation, contract negotiations. Evaluating individual and corporate customer English language proficiency and needs. Issuing recommendations for language management strategy measures. Extending academic expertise in the areas of psychology, language, communication and interculturalism to enrich product portfolio and provide further credibility to product profile and services.

Author of the article "The Sweet Rewards of Intercultural Exchange: Story and Strategy of an International Merger between Nordzucker and Nordicsugar" to be published in "Wirtschaft und Weiterbildung" in September 2010.

Apr 2008 - Present

Associate Faculty I

Coach Academy
Participation on coaching practice professional review assessment centres. Evaluation of written course work for Postgraduate Certificate and Master Degree in Coaching students.
Jul 2008 - Aug 2009

Trainer, Coach and Programme Manager JETS Group GbR

JETS Training
Utilized as international programme team member in the development of new training areas, translation, communication, mediation and project support. Tasks include: Research and preparation of training seminars in the areas of Interculturalism, Diversity Management, Gender Issues in the Workplace. Development of a special seminar series for German University of Cairo students which aims to prepare students for international careers. Maintenance of current customer relationships as well as the broadening of network contacts.
Oct 2005 - May 2008

Graduate Teaching Assistant

University of Manchester
Selected as member of the teaching staff in the School of Psychological Sciences for undergraduate classes in Research Methods for Psychology. Compiled and taught qualitative methods module for first and second year undergraduates due to unique and comprehensive expertise. Responsible for preparation and administration of weekly student tutorials highlighting research and study methods. Prepared and presented lecture material as well as developed associated student coursework. Evaluated course work submitted by students.
Oct 2003 - Nov 2004

Technische Sacbearbeiterin

Volke GmbH
Translation and Customer Liasion (German/English), project management.
Oct 2003 - Nov 2004

Project Management

Technische Sachbearbeiterin Volke GmbH
Utilized as international Project Management team member in areas of translation, communication, mediation and project support. Work closely with various international automobile firms such as Volkswagen, Bentley and Bugatti by means of: Review and correction of materials for the American market for such events as the North American International Auto Show. Management of Purchasing and Procurement Excel data bases. Utilized as liaison between Firms and suppliers.
Aug 2001 - Aug 2002

CDS International Career Training Programme Human Resources

Volkswagen AG
Jul 2001 - Aug 2002

Volkswagen AG

Praktikantin Personalwesen Volkswagen AG
Undertook a comprehensive internship through the Carl Duisburg Gesellschaft Career Training Program. Evaluated applicant's qualifications. Management of applicant and Employee Data using SAP data management system. Appointed reference person on all English-internship applicants. Utilized as reference person for international interns and their concerns related to health insurance, bureaucratic procedures in Germany (learned independently) and related issues. Provided direct service to production and technical personnel through several of VWAG's Personnel Service Centers, assisting Personnel Managers with diverse needs including interviews, addressing individual employee issues ranging from health insurance, retirement, job restriction adjustments, disciplinary issues, health and safety counseling and inter-departmental communication difficulties. Utilized data management system SAP in developing cost-center absenteeism statistics in order to implement absenteeism-reduction plan as well as developing personnel planning and needs assessments, writing performance appraisals and letters of reference. Provided suggestions and expertise in the area of EAP for service-delivery improvement in VWAG's Betriebliche Sozialarbeit department which lead to the development of 'Social Coaches' concept.
Sep 2000 - May 2001

Clinical Intern

Henry Ford Health System
Responsible for intercultural trainings and staff development in diverse departments as a part of the diversity initiative. Researched, developed and presented the very successful "Brown Bag" educational presentation Managing and Accepting Change in the Evolving American Workplace for Health System employees. Provided short-term counseling sessions to employees whose presenting issues included: loss and grief, addiction, financial difficulties, work-related difficulties, interpersonal communication challenges and family issues. Developed plans with short and long-term goals for treatment. Provided intervention between Human Resources, Department Supervisors and employees when necessary. Produced informational article for six satellite and contract groups as a courtesy from Henry Ford Health System EAP: Managing and Accepting Change.
1996 - 1997

Social Services

Big Horn County Hospital

Education

Education
2001 - Present

Master

The University of Michigan, School of Social
1996 - Present

Bachelor

Eastern Michigan University, Department of Social
2005 - 2010

Doctor of Philosophy (PhD)

The University of Manchester, School of Psychological Sciences
1989 - 1991

Plymouth Salem Highschool

Skills

Skills

Negotiation

I am currently honing my skills in negotiation. I am a pretty persuasive person who values, however, the relationship with my counterparts.

Ethnographic Research/Language

I conducted my PhD research through ethnographic/conversation analytical methods.

Presenting

I present at international conferences as well as smaller venues. I have received very good feedback as a presenter.

German

I can negotiate, present and communicate in German in business settings as well as build and maintain relationships.

Interest

I love travel, outdoor activities such as skiing, camping and hiking. I greatly enjoy getting to know interesting and inspiring people, photographing architecture and experiencing the un-expected!

Summary

Executive Summary My primary areas of focus include intercultural understanding and communication, Psychology as well as diversity management and gender issues in the work-place. My seminar, “Managing and Accepting Change in the Evolving American Workplace”, was well received at Henry Ford Health System throughout the Metro Detroit area as its primary focus was helping employees understand the part each one plays in constituting their work environment through increased self awareness opposite others and with change processes. I hold a Doctorate in Psychology through the University of Manchester (UK) and have been honored with invitations to present selections from my dissertation at three international conferences this coming year: The International Conference on Dialogical Self in Athens, Greece and Diasporas: Exploring Critical Issues as well as Strangers, Aliens and Foreigners which are both being held at Oxford University. My main research focus has been the Psychology of Intercultural Communication and I am interested, among other topics, to understand the presuppositions and consequences of foreign experiences upon the self-conception of expatriates. I aim to broaden the scope of my work and move into marketing and brand research by applying my expertise in ethnographic methods. Adjacent to my doctoral work, I have lectured on research methods in psychology and interculturalism, coached and evaluated students at the University of Manchester and currently participate in an adjunct faculty capacity in the evaluation and assessment of Coaching Master and Postgraduate Certificate students with the I-Coach Academy in London, UK. I have worked as a trainer, coach and program manager with a German-based consulting company whereby my expertise in the development of training programs for multi-national teams was utilized. I speak fluent English and German.

Specialties:

Considerable, advanced knowledge and expertise in ethnographic and linguistic research, communication and interculturalism as well as change processes. I am adept at presenting, teaching, writing and research.

Objective

Living abroad generates a special kind of creativity in a person. The mastery of ambiguity this experience requires has enriched my abilities. I aim to apply these attributes and my expertise in ethnographic methods in a market researching capacity.