Jellow Cindy Sia

  • Region VI - Western Visayas, Philippines, PH
Jellow Cindy Sia

Team Leader

Summary

Works hard to be better and willing to learn more about everything. I had various work experiences which had helped me gain more knowledge, especially in a Call Center Industry.

Skype Name: jellowcindysia or jellowcindysia@me.com

Work History

Work History
Sep 2011 - Sep 2015

Team Leader

Convergys Cebu

Started as a Sales/CS representative, became a Sales Coach then eventually a Team Leader.
Had been with Sales, Customer Service and Technical Service; both voice and chat
As a sales/CS agent:
- answers calls and assists customers that are buying our products and also up selling them
As a sales coach:
- answers supervisor calls, developing effective spiels, giving tips on how to get good scores, assisting agents if help is needed
As a team manager:
- coaches agents individually and guiding them to be better
- updating agents on their performance and scores
- doing administrative works
- creating business reviews
- analyzing scores
- identifies agent's weakness, strengths and motivating them to do great
- develops strategies to get high scores and to be the top team

May 2011 - Jul 2011

Clinic Nurse

Ascent ENT

Assist doctors in doing minor procedures, Opening and Closing the clinic; Arranging doctors' schedules and patients' appointments; cashier; doing skin allergy test; instructing patients on what to do with the medicines prescribed by the doctors

Mar 2010 - Aug 2010

Technical Support Representative

Convergys Bacolod

Answers customers' calls and assisting them on how to fix their Internet connection issues and providing good customer service.

Aug 2009 - Feb 2010

Pediatric/ PICU Nurse

CLMMRH

Works as a volunteer nurse in all Pediatric Wards (PICU, Isolation, Reverse Isolation, Girls, Boys, Babies/Toddlers)

Mar 2008 - Oct 2008

Technical Support Representative

Convergys Bacolod

Answers customers' calls and assisting them on how to fix their Internet connection issues and providing good customer service.

Education

Education
Jun 2003 - Apr 2007

Bachelor of Science in Nursing

University of St. La Salle

Graduated as a Cum Laude with a GPA or 1.7 or 93%

Student Nurses Association Member

Women's Nursing Basketball Team

Skills

Skills

Administrative

Good knowledge skills in MS programs

Had experience making business reviews and reporting directly to the client

Loves math and analysis

Fast learner and willing to learn more things

Leadership

Has experience in managing a team of 5-20 agents

Good critical thinking

Has developed good coaching method

Interpersonal

Can easily get along with co-workers

Adapts quickly to new environment

Can open up any topic or can build rapport in order to break the ice

Can speak English and Tagalog fluently

Can relate well to different kinds of personalities