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Work experience

Nov 2003Present

Marketing Contractor

Jerrold's Travel Guides, LLC
Increased traffic flow and page viewing by 25%, Improved ranking 6th to 2nd on Google • Consult on design layout ease of use and positioning of high-sale volume products • Profile customers to define target markets providing a current and focused marketing plan
Apr 2009Oct 2009

Independent Sales Representative, Unit Leader

Avon Cosmetics
First representative regionally to achieve Unit Leader in 1 Campaign Achieved Apprentice President’s Club Standing within 6 Campaigns • Grew and sustained profitable sales through cold calling and a networking referral base • Lead prospecting events including customer appreciation partnership with area businesses, participation in community events and operating booths at tradeshows & career fairs • Recruited, trained and provided ongoing coaching for Downline Representatives, which enables team to achieve personal and campaign revenue goals
Nov 2005Jul 2008

Assistant Rental Branch Manager

Enterprise Rent-A-Car
Enterprise Assistant Manager Matrix Top Ten Exceptional Sales Performance Branch Achievement Awards: Fleet Growth, On-Rent Growth, Income and Profit Area Enterprise Service Quality Index Leader for Outstanding Customer Service • Implemented branch’s overall sales and marketing strategy - gained and strengthened referral sources in insurance, dealership, corporate, government, and travel industries • Managed employees’ tasks, provided feedback on performance, ensured effective and timely training, and motivated employees to achieve their goals and objectives • Managed cost/expense/income/profit relationships, receivables, underwriting procedures, and call-back systems in-order to increase branch’s performance and reduce cost • Forecast fleet mix for correct utilization and cost effectiveness in addition to maintaining maintenance and safety standards
Feb 2004Dec 2004

Inside Sale Representative

Schwan's Consumer Brands
• Managed daily call lists for new and current business relationships while professionally facilitating customer telephone orders, questions, and concerns • Networked with new and existing customers to develop and expand business relationships through off-site events • Targeted market segment through community involvement • Conveyed economical improvements such as cost savings, productivity, and efficiency for the customer
Feb 2001Nov 2003

Customer Service Associate

Build-A-Bear Workshop
• Applied professional sales skills and trained others on selling and marketing techniques • Positioned products to create in-store displays to promote increased desire of low-sales volume products • Computerized Cash Register Proficiency
May 2001Aug 2003

Management Administrative Assistant - Summer Employment

Hart-Dole-Inouye Federal Center
DRMS Strategic Cash Award, 2003 Certificate of Appreciation DRMS 2002/DLIS 2001 • Created Customer Relationship Management (CRM) Access database to establish and manage business contacts acquired during tradeshows and outside events; system allowed for immediate turnaround of marketing materials and promotional incentives for the Marketing Office of Defense Logistics Information Services (DLIS) - 2001 • Improved accountability and accuracy of hazardous waste Treatment, Storage, and Disposal Facilities (TSDF) files for the Environmental Office (DRMS) – 2003
Jan 2000Aug 2000

Sandwich Artist

Food Preparation; Merchandise Stocking; Inventory Control; General "Housekeeping";


May 2010Present

EDRS Certificate of Completion

Michigan Works/Kellogg Community College

Educational Dynamics for Reemployment Services (EDRS) is a specialized program designed for the professional job seeker to prepare them to compete and succeed in today's challenging job market, sponsored by MichWorks and Kellogg Community College.


Bachelor in Business Administration (BBA)

Grand Valley State University
Aug 1998Jun 2000

Certification of Completion

Calhoun Area Career Center

Recipiant of Marketing Education CACC Scholarship 2000

DECA National Leadership Conference 2000