Work experience

Work experience
Nov 2003 - Present

Marketing Contractor

Jerrold's Travel Guides, LLC
Increased traffic flow and page viewing by 25%, Improved ranking 6th to 2nd on Google • Consult on design layout ease of use and positioning of high-sale volume products • Profile customers to define target markets providing a current and focused marketing plan
Apr 2009 - Oct 2009

Independent Sales Representative, Unit Leader

Avon Cosmetics
First representative regionally to achieve Unit Leader in 1 Campaign Achieved Apprentice President’s Club Standing within 6 Campaigns • Grew and sustained profitable sales through cold calling and a networking referral base • Lead prospecting events including customer appreciation partnership with area businesses, participation in community events and operating booths at tradeshows & career fairs • Recruited, trained and provided ongoing coaching for Downline Representatives, which enables team to achieve personal and campaign revenue goals
Nov 2005 - Jul 2008

Assistant Rental Branch Manager

Enterprise Rent-A-Car
Enterprise Assistant Manager Matrix Top Ten Exceptional Sales Performance Branch Achievement Awards: Fleet Growth, On-Rent Growth, Income and Profit Area Enterprise Service Quality Index Leader for Outstanding Customer Service • Implemented branch’s overall sales and marketing strategy - gained and strengthened referral sources in insurance, dealership, corporate, government, and travel industries • Managed employees’ tasks, provided feedback on performance, ensured effective and timely training, and motivated employees to achieve their goals and objectives • Managed cost/expense/income/profit relationships, receivables, underwriting procedures, and call-back systems in-order to increase branch’s performance and reduce cost • Forecast fleet mix for correct utilization and cost effectiveness in addition to maintaining maintenance and safety standards
Feb 2004 - Dec 2004

Inside Sale Representative

Schwan's Consumer Brands
• Managed daily call lists for new and current business relationships while professionally facilitating customer telephone orders, questions, and concerns • Networked with new and existing customers to develop and expand business relationships through off-site events • Targeted market segment through community involvement • Conveyed economical improvements such as cost savings, productivity, and efficiency for the customer
Feb 2001 - Nov 2003

Customer Service Associate

Build-A-Bear Workshop
• Applied professional sales skills and trained others on selling and marketing techniques • Positioned products to create in-store displays to promote increased desire of low-sales volume products • Computerized Cash Register Proficiency
May 2001 - Aug 2003

Management Administrative Assistant - Summer Employment

Hart-Dole-Inouye Federal Center
DRMS Strategic Cash Award, 2003 Certificate of Appreciation DRMS 2002/DLIS 2001 • Created Customer Relationship Management (CRM) Access database to establish and manage business contacts acquired during tradeshows and outside events; system allowed for immediate turnaround of marketing materials and promotional incentives for the Marketing Office of Defense Logistics Information Services (DLIS) - 2001 • Improved accountability and accuracy of hazardous waste Treatment, Storage, and Disposal Facilities (TSDF) files for the Environmental Office (DRMS) – 2003
Jan 2000 - Aug 2000

Sandwich Artist

Food Preparation; Merchandise Stocking; Inventory Control; General "Housekeeping";


May 2010 - Present

EDRS Certificate of Completion

Michigan Works/Kellogg Community College

Educational Dynamics for Reemployment Services (EDRS) is a specialized program designed for the professional job seeker to prepare them to compete and succeed in today's challenging job market, sponsored by MichWorks and Kellogg Community College.

2000 - 2005

Bachelor in Business Administration (BBA)

Grand Valley State University
Aug 1998 - Jun 2000

Certification of Completion

Calhoun Area Career Center

Recipiant of Marketing Education CACC Scholarship 2000

DECA National Leadership Conference 2000