Information Technology Director, AMR, Inc., Lexington, KY
·Establish, plan, implement and administer the successful move of the IT infrastructure to current location. Administration of the daily operations and the overall strategic policies and goals for the information technology department.
·Develop annual budgets for current and long-term technology, service, training, and growth requirements.
·Create, write, negotiate and review hardware or software licensing contracts.Work with the Business Development team in establishing agreements that reflect the interests of partners and the company. Also work with legal counsel when drafting contracting and licensing agreements.Ensure contract performance and rewrites or amends as necessary.
·Analyze the needs of departments and establishes priorities for feasibility studies, systems design and implementation to develop new and/or modify the company's information processing systems.
·Provide expert judgment and analysis for the design, development and implementation of technical products and systems.Resolve highly complex technical issues and conduct advanced research. Recommendalterations to development and design to improve quality of products and/or procedures.
·Provide Project Management to the overall deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems and distributed printers.
·Manage outsourced technicians and engineers in the successful completion of multiple IT projects.
·Responsible for the overall performance, administration and availability of the organization’s network. Analyzenetwork and recommend upgrades/changes.Assess organization's current and future enterprise infrastructure and network needs.
·Perform system backups and recovery.Maintain data files and monitor system configurations to ensure data integrity.
·Document, maintain, upgrade or replace hardware and software systems.Support and maintainuser account information including rights, security and systems groups.
·Troubleshoot network access problems and implement network security policies and procedures.Ensurenetwork (LAN/WAN, telecommunications, and voice) security access and protect against unauthorized access, modification, or destruction.
·Develop, implement and maintain firewall technologies.Define network security issues, develop plans and procedures, and ensure safety and privacy of internet and intranet sites.
·Implement policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensure maximum issue resolutions in minimum time.Evaluate new information systems products or services and suggests changes to existing products or services to better aide the end user.
·Perform information systems administrative procedures and maintain documentation.
·Implemented a centralized application management system (Citrix MetaFrame XP) which provided remote access to the company’s critical applications and data.Implementation cut tech support requests and related support costs by 50%.Extended the life of existing PC’s by 4 years, saving $15,000.
·Configured and installed VPN and wireless connection services to provide secure access to company’s network.Implementation increased productivity by nearly 30% and provided extended office services to traveling staff.