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Jeff Wilcox

Product Management and Operational Leader

Summary

I have over 15 years of award-winning experience in all facets of Product Management and Operations, earning respect as a trusted advisor to CEOs with a history of successfully initiating, transforming, and executing high caliber projects. I am a passionately committed, client-focused leader in which quality is never compromised, though accuracy, speed, and cost-savings are the focus of my entire team. I have been highly involved in Sales, IT, Marketing, Legal, and Customer Service functions. This affords me the unique perspective to simplify complex situations, see and understand the strategic vision, and present my solutions where both the executive expectations and my peer/subordinate needs are balanced. Throughout my career, I have managed large scale initiatives, earning a reputation as an exceptional trainer, mentor, and communicator.

► Operational Turnaround Expert

► Successful in Cost Containment & Revenue Generation

► Broad Leadership Experience

Strengths:

● Product & Project Management

● Quality Control

● Process Development/Improvement

● Training

● RFP Development

● Budget Administration

● Vendor Management

● Sales Support

● Marketing

Key Skills:

◆ Strategic visionary focused on gaining efficiencies

◆ Diplomatic leader

◆ Solutions focused problem solver

◆ Current in evolving technologies

◆ Earns respect of executives, team members and clientele through a reputation built on genuine relationship development, integrity and trust

◆ Strong communicator/rapport builder

Work experience

Jan 2013Present

Consultant & Director of Product Management

The Persimmon Group

Lead and participate on teams that develop business objectives, strategic plans, project plans, functional specifications, business and technical requirements, use cases and business flow processes.

● Improved the client's ROI by 6 months on a project with 150 team members.

● Created an implemented tool to integrate schedules and scope to focus team members.

● Doubled the terms of a client contract boosting revenue by $150k.

Jan 2012Jan 2013

Commercial Product Leader

Quest Diagnostics

Revitalized a product that helps employers engage employees in their health by tracking in-range lab and biometric screening results and rewarding when target values are achieved.

● Named "Rookie of the Year" after stabilizing a product and increasing sales.

● Drove development teams and worked with sales teams to bring in an incremental $800k.

● Understood the "pain points" of teams to improve functionality.

Jan 2010Jan 2012

Consultant

The Persimmon Group

Led and participated on teams that developed business objectives, strategic plans, project plans, functional specifications, business and technical requirements, use cases and business flow processes.

● Created teamwork between conflicting business area to finish a RFP 17% faster.

● Chaired multifunctional teams of business and technical analysts and project managers.

● Published Author.

Jan 2007Jan 2010

Senior Product Manager

H&R Block

Increased product penetration and drove incremental revenue for a general purpose re-loadable prepaid debit card used for everyday purchases, bill payments and ATM withdrawals.

● Identified issues in a pilot program showing the loss of money if the product launched.

● Worked with a $100M P&L and increased product penetration rate by 13%.

● Presented to audiences of 300+ people.

20052007

Senior Product Manager 

UnitedHealth Group

Increased revenue for a product category of comprehensive healthcare databases available for one-time or periodic extracts and data services that help standardize, augment, and correct provider data.

● Assisted in closing deals of up to $1M.

● Self-managed a product category producing an extraordinary 230% shot of revenue.

● Respected by supervisors, clients & peers for a consistent commitment to excellence.

19962005

Associate Director

AT&T

Directed and supervised teams consisting of exempt and non-exempt employees. Held various positions of increasing responsibility across functional areas such as product management, product marketing, CRM & database marketing, call center client services and sales & service center management.

● Received "Key Contributor" Award, created a process that increased accuracy by 42%.

● Managed budgets up to $250k.

● Led teams of up to 30 direct reports.

Education

Jan 2003Jan 2005

MBA

University of Massachusetts at Amherst - Isenberg School of Management
19911995

Bachelor of Science in Business Administration

Kansas State University

Skills

Operations Management
Operational Excellence
Operational Planning
Operational Efficiency
Operational Strategy
Operational Streamlining
Quality Improvement
Quality Control
Quality Assurance
Quality Management
Turnaround Specialist
Revenue Growth
Cost Reduction
Cost Control
Problem Solving
Solution Focused
Client Relations
Productivity Improvement
Analytical Skills
Team Building
Strategic Vision
Project Management
Project Planning
Budget Management
Agile Methodologies
Consulting
Project Portfolio Management
Integration
Management Consulting
SDLC
Business Intelligence
Management
Vendor Management
Sales
Strategy
Business Process
Business Process Improvement
Process Improvement
Cross-functional Team Leadership
Functional Requirements
Product Requirements
Business Requirements
Business Analysis
Program Management
Leadership
Strategic Planning
Product Marketing
Product Launch
Product Development
Product Management