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Work experience

Nov 2011Feb 2013

Vice President Client Services

BA Insight
The leader in Agile Information Integration providing solutions for helping companies liberate enterprise data from wherever it is held, in any line of business application or enterprise system, and present it to users via contextual, targeted, search-based applications Establish and lead the Customer Services, Support and IT organizations as the company realizes rapid growth in a newly established Search Based Application market.
  • Executive responsible for client success from implementation through post-sales support. 
  • Hands-on senior project manager for key accounts including Stamford University, Loral Space Systems and  AARP
  • Implemented company's first hosted search based offering providing new capabilities and opening up additional market opportunities 
  • Responsibility for corporate wide IT and infrastructure including all hardware, software and communications. Transformed company infrastructure from startup to enterprise class focusing on Stability, Standardization and Scale. Preserved up front capital by implementing new financing program for all hardware purchases. Introduced a new communications infrastructure including full IP voice and video conferencing, leveraging Microsoft's O365 platform
  • Developed a services business model to improve gross margin by 30%
  • Created a 24x7 global technical support organization proving essential for closing large enterprise sales
  • Member of the executive leadership team reporting directly to the CEO
Oct 2008May 2011

Vice President and General Manager


Global provider of next generation Unified Communications and Service Quality Assurance solutions to Enterprise and Service Providers

Spearheaded the newly created Enterprise Communications Testing and Monitoring business unit, transforming the business into a market leader, achieving profitability every quarter. Directed 160+ individuals across 4 major market theaters achieving $40m+ in orders and revenues. Established 3 year product roadmaps with investment plans by product. Developed framework for business strategy and execution utilized across entire company.

  • Selected as internal candidate to lead one of two business units with full P&L responsibility.
  • Global responsibility for marketing, engineering, business development, services and systems engineering
  • Delivered 44% growth in primary Enterprise market while transforming business into profitability
  • Led organizational design with emphasis on market driven execution, establishing top leadership team in the company.
  • Built and delivered 3 year strategic product vision and roadmap
  • Established corporate strategic alliance partnership with Avaya, the global leader in enterprise communication, for the first OEM of an Empirix product
  • Created and fostered a culture of innovation and creativity by developing innovation leadership at the business unit management team level
  • Member of the executive leadership team reporting directly to the CEO
Feb 2004Oct 2008

Vice President Global Services and Support

Lead the Global Services business, developing and delivering a worldwide best in class Enterprise delivery model. Established P&L across the organization, measuring and improving Gross Margin by line of service. Developed and delivered a new service offering resulting in highest grossing product for the business.

  • Executive with P&L responsibility for $30m+ global services and support organization
  • Achieved services revenue growth of 644% over 7 years
  • Delivered innovative cloud based managed services platform creating market leadership position for the company. Clients include Apple, H&R Block, United Airlines, AT&T.
  • Drove worldwide technical support organization with centers in North America, EMEA and Japan
  • Member of the executive leadership team reporting directly to the CEO
Jul 1999Jan 2004

Vice President IT, Services & Support

Frictionless Commerce

Global Strategic Sourcing Solutions, Acquired by SAP in 2006

Orchestrated all company customer facing functions. Developed a rich services methodology used for all customer deployments. Revitalized the company SaaS solution to deliver a secure hosted application to Global 2000 companies that became the foundational product for the company.

  • Executive responsible for all client management functions from pre-sales through implementation and post-sales support. Executive account manager for key accounts including Goldman Sachs, Disney, John Hancock, MetLife, Aetna
  • Responsibility for corporate wide IT and infrastructure including all hardware and software. Initiated and directed a hardware re-architecture saving company $700,000 in 2 years
  • Developed and delivered a services methodology for deployment of enterprise wide sourcing software, utilized at all accounts.
  • Member of the executive leadership team reporting directly to the CEO
Jan 1998Jun 1999

Director, Business Development & Product Management

Progress Software

Leading provider of application development and management technology

Reconnected product strategy to the needs of the market through a customer focused discipline. Launched visionary Cloud solution to the marketplace for the hosting and management of business applications for partners.

  • Directed team responsible for $220m+ product line with responsibilities for definition and implementation of market research, product requirements planning, pricing, packaging and internal training
  • Established product roadmap, go-to-market strategy tied to market requirements successfully launching 12 new enterprise application development and deployment products simultaneously
Jan 1992Jan 1998

Director, Systems Engineering

Reinvigorated the Systems Engineering organization responsible for all pre-sales activities, dramatically improving the technical capabilities of the team.

  • Recruited and directed team of presales representatives in North and South America resulting in sales in excess of $80m.
  • Managed $12m annual budget consistently delivering projects on time and under budget
  • Developed and delivered most successful internal technical training program for worldwide organization
Aug 1988Jan 1992

Technical Support Supervisor

Provided customer technical support for all products. Supervised staff of 4 technical support engineers. Designed, developed and delivered the company's first online support site. Acted as one of the primary instructors for basic through advanced programming and database design classes. 

Jun 1986Aug 1988

Systems Integration Engineer


Global technology provider for customer interaction solutions

Analyzed, defined and implemented financial solutions for the US Controllers organization. Developed and deployed US payroll system, yielding annual savings of $250k.


Sep 1982May 1986


St. Lawrence University


Rick Kuzyk

“Jeff is "open door" manager with strong professional ethics and great vision, and is always willing to listen to others point-of-view. He's got the tremendous ability to motivate individuals and is fully supportive of personal career growth

Marc Osofsky

“Jeff is one of those great guys that never gets flustered no matter what the situation is. As we launched an ambitious new product in the market, Jeff was on the front lines managing the team for all deployments and resolving all client issues. His ability to manage client expectations and lead all of these relationships to successful outcomes was a big part of our success. Jeff also led major new initiatives for us as we entered into the SaaS space and built out our hosting strategy, partner relationships and operational structure. Jeff is a great asset to have on the management team.”

Leadership Highlights

Work History Highlights



Recognized enterprise software executive with 20+ years of experience building strong organizations and leading high performance teams. Consistent delivery of superior results creating strategic vision and transforming organizations into profitable, customer driven businesses. Delivered 44% growth in primary targeted market as General Manager. Expertise in Global Services and Support, services methodologies, analyzing and shaping go-to-market strategies. Achieved services revenue growth of 644% while formulating services go-to-market from the ground up.

Skills Summary

General Management, Global Services Leadership, Technical Products and Services, Organizational Development and Leadership, Strategy and Vision Creation, Nurturing a Culture of Innovation, P&L Management and Budgeting, Profit Growth, Cloud Product Strategy, Creating and Delivering a Solutions Roadmap, Leadership Development, Services Gross Margin Analysis and Improvement. Multi functional global experience leading engineering, marketing, services, operations, support.


Family, alpine skiing, photography and technology