Vice President Client Services
- Executive responsible for client success from implementation through post-sales support.
- Hands-on senior project manager for key accounts including Stamford University, Loral Space Systems and AARP
- Implemented company's first hosted search based offering providing new capabilities and opening up additional market opportunities
- Responsibility for corporate wide IT and infrastructure including all hardware, software and communications. Transformed company infrastructure from startup to enterprise class focusing on Stability, Standardization and Scale. Preserved up front capital by implementing new financing program for all hardware purchases. Introduced a new communications infrastructure including full IP voice and video conferencing, leveraging Microsoft's O365 platform
- Developed a services business model to improve gross margin by 30%
- Created a 24x7 global technical support organization proving essential for closing large enterprise sales
- Member of the executive leadership team reporting directly to the CEO