Jeffrey Kocian

Jeffrey Kocian

Summary

Senior level management professional with experience in operations, engineering, sales, marketing and organizational leadership.  Steady record of contribution, promotion, and success with small businesses and a Fortune 500 company in the industrial business to business sectors.  Skilled negotiator of labor, procurement, sales, and governmental agreements.  Ability to develop innovative solutions to complex business issues.   Depth in community relations, government and regulatory affairs, and media relations.  

Skills

Skills

Operations Management

Organizational Leadership

Strategic Analysis and Planning

Budget Development

Sales Management

Instructing and Mentoring

Public Speaking

Work History

Work History
Jun 2009 - Present

Counselor (Volunteer)

SCORE

SCORE, Counselors to America's Small Business, is an organization of experienced business professionals who volunteer to offers free counseling, free business advice and low cost educational programs to new and existing small business owners.

Aug 1998 - Present

Fire Fighter

Pittsford Fire Department

Served as a Lieutenant in an all volunteer fire department from 2009 to 2010. I specialize in Technical Rescue such as Trench Rescue, Rope Rescue, Swift Water Rescue and Confined Space Rescue. I am also a past President and Vice President of this organization.

May 2013 - Aug 2014

Branch Manager

Rain For Rent

Profit and loss responsibility for services, sales and rental of equipment. Overall responsibility for operations and sales management for Upstate New York and Northern Central Pennsylvania territory.

  • Designed and constructed a new type of portable pH adjustment system using CO2 for high pH water, thus allowing company to service a new market segment.  The result was an increase in revenue of 7% during first quarter of implementation.
  • Achieved goal of zero safety incidents, zero vehicles accidents and zero DOT violations during first year after returning to position.
  • Implemented Net Promoter Score as a pilot program to measure and improve Customer Centricity.  During the pilot test with 10 other locations, the Branch tied for having the highest scores with an average of 9.1 out of 10 in total customer satisfaction.
  • Rolled out and locally managed RainMaker solution-based selling process resulting in the expansion of our new customer base by 8% during first 6 months of implementation.  
  • Refocused sales and operations efforts on implementing and complying with company standard operating procedures and best practices.  The result was an internal audit score of 3.8 out of 4, an increase of 74% from prior year. 
Sep 2011 - Apr 2013

Region General Manager

Ashtead Technology

Senior level manager for the East region with full profit and loss responsibility for offices in Rochester, Philadelphia, Baltimore, Toronto and Atlanta.  Led a 25 person team consisting of Sales, Operations, Customer Service, and Technical Support, to deliver profitable top-line growth and a superior customer experience. 

  • Part of corporate-wide team that was tasked with restructuring operations and refocusing sales efforts in order to make the company attractive for sale to third party.  Efforts resulted in the sale of Ashtead Technology to Pine Environmental Services in April 2013. 
  • Renegotiated leases on three properties which included upgrades to each facility along with decreases in monthly rental expenses.
  • Established company’s eBay account as a mechanism to sell obsolete or under-utilized rental assets.  First full month sales exceeded $18,000 in net profit.
  • Successfully recertified ISO 9001 designation after undergoing external audit at three locations.
  • Responsible for ensuring the roll out of a new ERP system (AX Dynamics) in the Region, which was completed on schedule and with minimal disruption of day-to-day operations and sales activities.
  • Reduced overall fleet size by 10% through the sale of underperforming and under-utilized assets resulting in an 8% increase in overall ROI.
  • Consolidated customer service functions at three locations into one centralized customer service center resulting in a higher level of customer service, improved quality of the sales experience and a more consistent sales offering.
  • Maintained zero safety incidents & accidents throughout entire tenure.
Apr 2009 - Jan 2013

Member

Eastern Monroe County (NY) Rope Rescue Team

An all volunteer organization that provides rope rescue and other technical rescue services to fire departments in the eastern half of Monroe County, New York.

Oct 2009 - Sep 2011

Branch Manager

Rain For Rent

Profit and loss responsibility for a rental fleet of pumps, tanks, pipe and filtration equipment used to manage liquids, water and waste water, serving twelve major channel market segments.  Managed staff of 24 individuals, in two separate locations, with an annualized rental and sales budget in excess of $5 million.  Accountable for the return on investment for rental assets valued at $8 million.

  • Restructured sales and operations staff resulting in improved utilization of assets, better customer service and increased reliability of equipment provided to customers.
  • Expanded satellite facility and operations in Amsterdam, NY resulting in improved customer service and lower operating costs.
  • Developed sales and marketing plans designed to diversify customer base and create opportunities for sales staff to more effectively target prospective new customers.
  • Changed safety, compliance and communication culture of Branch employees resulting in improved morale and employee-management relationship.
Jun 1987 - Jan 2009

District Manager

Waste Management

District Manager of the second largest environmental management complex in the state of New York.  Accountable for the overall operation and management of a 3,500 ton per day environmental management complex and a 3.2 megawatt gas to electricity power plant, with a total revenue-based profit and loss responsibility in excess of $40 million.  Developed and oversaw annual capital expenditure budget of over $6 million. Managed a diverse staff of 25 individuals.   Directed all multidiscipline activities associated within the 900 acre complex. 

  • Conceptualized, managed and received the local and state permit approvals for a 160 acre expansion in the towns of Perinton and Macedon. The revenue associated with the expansion is projected to be $1.4 billion.
  • Increased revenue by 92 % while increasing EBIT by 29.5% during tenure at the facility.
  • Successfully negotiated labor agreements with local Union resulting in the elimination of Union subcontracting clauses and implementation of employee health care contributions.
  • Led the development of a six megawatt gas to electricity expansion resulting in the doubling of revenue associated with this line of business. 
  • Achieved on-line time for power production better than 97.5 % for nine consecutive years. 
  • Conceived and executed activities that resulted in receiving the necessary state and local permits for a 54 acre expansion over an 18 month period.  This resulted in an increase of 7.4 years in site life and an additional $192 million in revenue. 

Education

Education

Fire Sciences

New York State Academy of Fire Science

Certifications

Certifications

Fire and Life Safety Public Educator I

National Board on Fire Service Professional Qualifications

Fire Service Instructor II

National Board on Fire Service Professional Qualifications

Fire Figher I & II

National Board on Fire Service Professional Qualifications

Incident Safety Officer

National Board on Fire Service Professional Qualifications

Fire Officer III

National Board on Fire Service Professional Qualifications

Outreach Trainer - Disaster Site Worker

U.S. Department of Labor - OSHA

Outreach Trainer - General Industry

U.S. Department of Labor - OSHA

Outreach Trainer – Construction

U.S. Department of Labor - OSHA

A Different Type of Resume For Jeffrey Kocian

Interest

I have a variety of different interests, however, if I were to choose a few to share they would include cooking, skiing, social media, technical rescue/fire fighting, and instructing.

Social Media