Download PDF

Jeffrey Ward

IT Professional And Technology Specialist

Summary

Many interest in multiple fields and a passion for intellectual awareness and self sufficiency have thoroughly infused me with the tools and tenacity needed to approach any task with confidence and understanding; allowing communication to flow, ideas to be inspired, problems solved, and wisdom gained. The integration of experience, knowledge, education, grit, and determination is what empowers me to be a invaluable employee

Work experience

2018Present

Self Checkout Cashier, 3rd shift

Harris Teeter

Administering the self checkout lanes 

Restocking beverage coolers and blocking designated isles of the store

Cleaning and maintenance of front end areas

20172018

Customer Service Clerk

Harris Teeter

Provide customer service and front end management/support

POS till collection and night closing procedures

20092013

IT Technician

Allegany College of Maryland

Provided support for faculty and staff desktop/laptop computers (hardware and software), phones, printers, SMART classrooms, and campus network infrastructure.

Education

Skills

Software and Programming

MS Windows 2000, XP, Vista, 7, 8, 10; Linux, Ubuntu, Android, iOS; Microsoft office suites: 95 through present; Open Office and Libre Office; Blackboard and Moodle; Service Desk Managment Systems

Java, Visual Basic, C++, WMI, Batch Files, Power Shell. Sysinternals Suite, DOS, HTML, LAMP, ddwrt, Java Script, Registry Editing, VNC, MS Remote Desktop, Active Directory, Samba, Router Configuration, OSI , IPv4, DNS, DHCP, Web Browser Configuration, Exchange, McAffe Antivirus, MS Deployment Server, Norton Ghost, Clonezilla. Nmap, Wireshark

Hardware

PC/Laptop/Mac hardware; Network Switches, Routers, and WAP; Firmware, Phone Systems; Mobile Devices; Battery Backups; Rack Installation, Cable Management; Laser and Inkjet printers; Projectors and Audio/Visual Technology; SMART Boards and Classrooms

Specialties

Remote Administration, Remote Desktop Support Using Phone Modem, Hard Drive Optimization, Data Recovery, Open Source Software, Google Search Operators, Redundant Systems, Logistics Planning, Upgrades and Patches, Registry Editing, Bench Technician, Soldering and Electronics Repair, Methodical Troubleshooting, Advanced Spreadsheet Design; Process Documentation, Finding the needle in the haystack

Achievements

First Class Scout: Boy Scouts of America; Solved a Software Installation over Dial-Up Issue; Resolved Lingering Helpdesk Tickets; Developed Techniques to Perform Computer Lab Maintenance; Developed "Digital Jujitsu" (A Computer Training Course for Continuing Education Credit)

Other

Pro Musician; A/V Engineer, Instructor; Photographer; Pipe Organ Repair; Restoration; Recycling; Understanding Dialects

Interest

Technology, Teaching, Music, Writing, Science, Photography, Painting, Sketching, Reverse Engineering, Life Hacks, Inventing, Pioneering, Discovering, Cooking, Refurbishing