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Telecommunications technician with more than thirteen years of experience providing excellent customer service in all aspects of outside plant construction, maintenance, and repair. My goal is to combine my experience and skill set with my education in order to further apply myself in the field of telecommunications and take the next step in providing excellent customer care as a Network Engineer.

Work experience


Senior Construction Technician

Frontier Communications

Responsible for the construction, maintenance, and repair of all outside telephone plant from the Central Office to the customer. This includes setting poles, placing cable, copper and fiber splicing, testing and terminating fiber and copper cables, reading prints, and grooming cable pairs for circuit installation.


Premises Technician


Assisted with the rollout of V.D.S.L. technology, initially with residential customers and later with business-class service. Updated residences with fiber-to-the-curb infrastructure and performed whole-location Ethernet installation for IP television, broadband access, and V.O.I.P. telephone services. Performed maintenance and repair on AT&T’s V.D.S.L. network, which involved working on initial launch issues. Updated installation and maintenance processes by working with local managers and technicians.


Customer Service Specialist


Responsibilities included the installation, maintenance, and repair of voice subscriber loops from the central office to the residence. Day-to-day functions involved hanging drop lines, installing network interface devices, installing jacks, and using various test sets such as Tempo’s SideKick and early models of Dynatel’s 965 to test and troubleshoot copper pairs for faults.



Masters of Science in Information Technology Management

Florida Institute of Technology

I am currently set to graduate in August of this year.


Graduate Level Certificate in Information Systems Security Management

Ball State University



Bachelors of Science in Psychology

Ball State University



Honors Diploma

Elwood Community High School



Microsoft Project/Excel/Word

Structured Query Language
Systems Development Life Cycle
Database Management

Disaster Recover
Mitel Qualified
Reading prints/redlining changes
HDSL/VDSL/T1 installing/testing/turn-up
Isolating/mitigating RF induction
Noise mitigation