• 10305 Otterbein Rd., Laconia, IN 47135

Jeffrey W. Fettig


Telecommunications technician with more than thirteen years of experience providing excellent customer service in all aspects of outside plant construction, maintenance, and repair. My goal is to combine my experience and skill set with my education in order to further apply myself in the field of telecommunications and take the next step in providing excellent customer care as a Network Engineer.

Work experience

Work experience

Senior Construction Technician

2010 - Present
Frontier Communications

Responsible for the construction, maintenance, and repair of all outside telephone plant from the Central Office to the customer. This includes setting poles, placing cable, copper and fiber splicing, testing and terminating fiber and copper cables, reading prints, and grooming cable pairs for circuit installation.

Premises Technician

2008 - 2010

Assisted with the rollout of V.D.S.L. technology, initially with residential customers and later with business-class service. Updated residences with fiber-to-the-curb infrastructure and performed whole-location Ethernet installation for IP television, broadband access, and V.O.I.P. telephone services. Performed maintenance and repair on AT&T’s V.D.S.L. network, which involved working on initial launch issues. Updated installation and maintenance processes by working with local managers and technicians.

Customer Service Specialist

1996 - 2004

Responsibilities included the installation, maintenance, and repair of voice subscriber loops from the central office to the residence. Day-to-day functions involved hanging drop lines, installing network interface devices, installing jacks, and using various test sets such as Tempo’s SideKick and early models of Dynatel’s 965 to test and troubleshoot copper pairs for faults.



Masters of Science in Information Technology Management

2013 - 2016
Florida Institute of Technology

I am currently set to graduate in August of this year.

Graduate Level Certificate in Information Systems Security Management

2010 - 2011
Ball State University


Bachelors of Science in Psychology

1995 - 2001
Ball State University


Honors Diploma

1991 - 1995
Elwood Community High School




Microsoft Project/Excel/Word

Structured Query Language

Systems Development Life Cycle

Database Management

Disaster Recover

Mitel Qualified

Reading prints/redlining changes

HDSL/VDSL/T1 installing/testing/turn-up

Isolating/mitigating RF induction

Noise mitigation