Download PDF


Active Directory
Associated technologies: Active Directory Domain Services, Active Directory Federated Services, Group Policy Management
Backup and Disaster Recovery
Implementation of off-site backup services through colocation providers and private cloud services   Techonologies: Windows Server Backup, Volume Shadow Copy, Symantec Backup Exec, Microsoft System Center Data Protection Manager, EMC Recover Point, Hyper-V Replica, Veeam Backup and Recovery, Unitrends, RSync, EMC Data Domain
Microsoft Hyper-V, System Center Virtual Machine Manager 2010-2012 SP1, Microsoft Failover Clustering VMware: vSphere, vCenter, ESX/i, vMotion
Server Administration
Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2 Linux: CentOS, RedHat, Ubuntu, Debian
Network Administration
IT Management


To offer my network, security, and management skills to obtain a challenging position as a network engineer, IT project manager, or senior-level IT staff.


TaxSlayer Most Promising New Employee – 2012

TaxSlayer Most Productive Division Head – 2013

Work experience

Feb 2012Present

Assistant Director of IT


Delegate roles and responsibilities among the various IT personnel based on skills and expertise.

Manage and maintain three Active Directory domains, Group Policy, WSUS, multiple Exchange Mailbox and Hub servers in hybrid coexistence with Office 365 E3, and multiple clustered file-share servers.Develop and maintain server documentation.Manage and maintain network infrastructure including corporate headquarters and colocation in Atlanta.

Hands-on assistance for network administrators with their various projects and help desk requests.


·Most Promising New Employee – 2012

·Most Productive Division Head – 2013

Example Projects

·Implementation of Active Directory Federated Services to migrate on premise Exchange 2010 environment to Office 365

·Plan and deploy off-site datacenter for disaster recovery using colocation provider in Atlanta

·Development and publishing IT security and acceptable use policies

·Research and implement a web monitoring and filtering system for end users

·Coordinate personnel, services, and systems to facilitate the move of the entire corporate office and data infrastructure with minimal downtime for production services

·Develop a data destruction policies and procedures to prevent loss of sensitive data

·Adapt Scrum development framework to IT department management methodology

·Define employee annual goals within the IT department

·Plan and coordinate with other department heads to accomplish company goals

·Plan and implement an EMC Data Domain solution with offsite backup replication

·Coordinate the separation of development virtual servers from production hosts to an environment with isolated SAN resources

·Deploy server backup solution utilizing Veeam, SQL Server (2008-2012) maintenance plans, and Data Domain appliances

Aug 2011Feb 2012

IT Services Manager


Negotiate SLAs between internal departments and vendors providing managed services to support collocated data centers across the U.S. Manage internal VMware virtual infrastructure used by Support Engineers. Research, develop and implement a knowledge management solution for to support customers as well as collaboration within the organization and with partner organizations. Consolidate and reorganize documentation for internal training purposes. Aid the support engineers in helping customers with VMware-related issues, and aide customers transitioning their disaster recovery methods to a cloud-based solution hosted at collocated datacenters. Manage and maintain the internal Active Directory the firewall appliances for our collocated services.Advise, test, and deploy new technologies within the company. Example Projects

·Work with internal project manager to negotiate with ISPs, collocation service providers, and remote data center service vendors to expand the company's cloud backup solution.

·Research, develop, and implement a knowledge management solution to support customers as well as offer a platform for collaboration among the organization's departments and partners

·Design a virtually consolidated data center plan for collocated services.

·Establish a proactive monitoring solution for customer's disaster recovery appliances

·Review and rewrite training documentation for support engineers.

·Compose company policies for new and existing organizational procedures

·Assist administration in reorganizing company datacenters to maximize environmental resources

·Assess the company's Active Directory environment for improvements and reorganize appropriately.

Apr 2007Aug 2011

Network Support Specialist II

Augusta State University

Primary role was network administration and installation at the infrastructure and server level. Because there were only three other network administrators at my level in the IT department, I would typically control or influence a project from the ground up. Example Projects

·Designed and administered a server consolidation program through the use of VMware ESX/i and vCenter. I created the strategic documents, physically installed the hardware (ran cabling in the data center and installed the rack, servers, switches, and SAN), administrated the environment, migrated physical servers to the vCenter. To this day the virtual environment continues to grow, and there growing interest in desktop virtualization.

·Performed technical lead role in the implementation of a Microsoft Forefront Identity Management and Synchronization Service to synchronize our on premise Active Directory with Microsoft Live. Teamed with a Microsoft consultant, I installed FIM 2010 in a 2008 R2 environment, and I installed the PCNS service on all domain controllers. I defined user attribute mapping, worked through a multitude of scenarios for issues that would arise. The installation of FIM 2010 was the backbone of the university's transition to the Microsoft Live e-mail, calendar, and SkyDrive.

·Implementation of centralized patch management for Windows Servers. I presented the need for more robust patch management solution for Windows servers, consulted with various vendors, and tested multiple patch management solutions. The implementation of the centralized Windows server patch management is key when preparing reports for audits.

·Implementation and Administration of TippingPoint Intrusion Prevention System. During the installation, I physically installed the cabling and fail-over modules necessary for fault tolerance. I daily monitored triggered IPS filters and modified them as necessary. I managed updates, and generate reports on network incidents.

·Implementation and Administration of various server environments and applications. I was the server administrator and IT point-of-contact for a number of academic projects involving Window Server (2003 and 2008), RHEL5, Microsoft SQL, MySQL, Apache, Tomcat, and IIS.

Aug 2005Apr 2007

Client Support Specialist

Augusta State University

Primary Role is providing remote and on-site desktop support for faculty/staff offices as well as campus computer labs. Installation of computer and printer equipment for individual offices, departments, and campus computer labs. Installation and support of a myriad of office and academic applications in Windows, Macintosh, and Linux (Fedora and Redhat) environments. Consult with academic departments and student organization to assess the necessary hardware and software requirements to complete organizational projects. Example Project Create a solution for Active Directory authentication for Mac OS desktops. Prior to this project, it was considered impossible by our IT department to integrate Mac OS computer with Active Directory Authentication. After receiving Mac OS X support training from Apple, I developed a solution for integrating Mac OS X desktops with our Active Directory. To this day the Support group of our IT department uses the documentation I created for adding Apple computers to our domain.

Jul 2004Aug 2005

Information Services Support Specialist

University Health Care System

Primary role is installation, support, and consultation of various hardware and software in main hospital as well as ancillary satellite locations in the CSRA.

Example Projects

Provide IT consultation for the hospitals purchase of a new point-of-sale system for the gift shop. I met with the gift shop managers, discussed their concerned, and provided technical input in meetings with the gift shop managers and various vendors. I installed the new desktop hardware and software, and I trained the gift shop supervisors in the proper use of the new POS system.

Installation and support of work-from-home offices for remote coders in the Medical Records department. I consulted with the network administrators and applied the necessary security configuration and installed VPN software on desktop computers for use in home offices. Physically delivered and installed workstations for home offices to access University Healthcare System domain over VPN.


Aug 1998Jun 2004

Bachelor of Arts

Augusta State University


Microsoft Certified Professional (MCP)


70-410 Installing and Configuring Windows Server 2012


VCP 4.0


E10-001 Information Storage and Management


Security +


Network +